Razor laptop screen is black | Razer Insider

Razor laptop screen is black

P
Hi,
I purchased a razor laptop two weeks ago. Suddenly the screen is now always black.
I can connect to an external display and have change all the power and sleep settings to "never".
I have also re-installed windows entirely.
no luck screen is still black
any advice would be appreciated.
cheers
Phil
(serial number: BY1947A79802876)
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5 Replies

K
try go to bios and set the GPU to optimus and see. There is a problem with the latest NVIDIA driver with razor that render the screen black when on the bios it is set to use the dedicated card.
P
Thanks Kaitid021. ill try that
P
Kaitokid021
try go to bios and set the GPU to optimus and see. There is a problem with the latest NVIDIA driver with razor that render the screen black when on the bios it is set to use the dedicated card.

Thanks Kaitokid021 ive been trying but i simply cant get into my laptop bios. nothing seems to work from the web instructions F2/del, f12 blah blah on boot. no luck 😞
K
phil.wheeler
Thanks Kaitokid021 ive been trying but i simply cant get into my laptop bios. nothing seems to work from the web instructions F2/del, f12 blah blah on boot. no luck :-(

phil.wheeler
Thanks Kaitokid021 ive been trying but i simply cant get into my laptop bios. nothing seems to work from the web instructions F2/del, f12 blah blah on boot. no luck :-(


Do you see anything from the laptop screen when you boot typically on top left where they put the hotkeys for bios and recovery if not maybe you need to get a replacement maybe it is more on a hardware problem.
P
Kaitokid021
Do you see anything from the laptop screen when you boot typically on top left where they put the hotkeys for bios and recovery if not maybe you need to get a replacement maybe it is more on a hardware problem.

Thanks Kaitokid021 unfortunately i dont see those items on the top left on boot when i am projecting 😞 i think this might be a hardware problem. I'm going to get my money back and go buy a $2500 laptop that works
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