Ripped Off | Razer Insider
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I purchased the Razer Basilisk Ultimate on 09/02/2021 from the Razer online store. I received the product on 09/07, 5 days later. Unfortunately, the product did not come with the required USB charging cord. I have had an open case with Razer since 09/07/2021. It is now a month later, but I have not received my new mouse or replacement cord. I have sent close to 20 emails in an attempt to get the product that I PAID FOR. Razer has successfully stolen $160+ from me. The "technical support team" is utterly abysmal and will be of no help if anyone ever finds themselves in a similar position. Never in my life have I experienced such inept and horrid customer service. I have ALL proof of purchase (receipts, dates, online store). 0/10 stars and I would never in a million years recommend any person to shop with razer.
This is not the kind of experience we hoped you would have with our products and even more so with our Support Team. I will do my best to help you get this resolved. Please send me your ticket number so I can do just that.



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