Ripped Off

I purchased the Razer Basilisk Ultimate on 09/02/2021 from the Razer online store. I received the product on 09/07, 5 days later. Unfortunately, the product did not come with the required USB charging cord. I have had an open case with Razer since 09/07/2021. It is now a month later, but I have not received my new mouse or replacement cord. I have sent close to 20 emails in an attempt to get the product that I PAID FOR. Razer has successfully stolen $160+ from me. The "technical support team" is utterly abysmal and will be of no help if anyone ever finds themselves in a similar position. Never in my life have I experienced such inept and horrid customer service. I have ALL proof of purchase (receipts, dates, online store). 0/10 stars and I would never in a million years recommend any person to shop with razer.