Serial number and product number don't match for Basilisk X Hyperspeed
I purchase in May and I finally got around to registering it.
Only one problem when I try to do so I get an alert, "Item serial number does not match product number" which is not true since I literally copied it exactly off the bottom of the mouse.
This topic has been closed for replies.
try this for the product number:
(*Omitted)
I found it on Amazon's listing for the device and it worked for me. Hope this helps!
I just bought my Razer Basilisk X on 12 Dec. Tried to register today on 15 Dec, but got the same error.
"Item serial number does not match product number"
Used product number (*Omitted), didn't work
The amazon product number (*Omitted) didn't work as well.
Anyone managed to find a way to register this?
- Razer Support
- 7735 replies
Hey everyone! Thanks for initiating this thread. Please be aware that posting serial and product on our thread is against our house rules. Please send me a PM together with your device's serial number so I can verify its correct details. I'll be locking this thread now.
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