Serial Number Unknown in Razer Kraken Pro v2 | Razer Insider

Serial Number Unknown in Razer Kraken Pro v2

  • 22 December 2020
  • 4 replies
  • 2 views
A
I just bought my razer kraken v2 pro online and now I'm trying to register my headset but it keeps on having an error saying that my Serial Number is unknown? I checked the serial number in the box and in behind the earmuffs but still an error. What should I do? Thank you!
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4 Replies

R
Same thing happening for me on the Deathadder Elite I was given for Christmas
C
Same with me with DeathAdder Elite purchased 15/01/2021. I have logged a support case and will update the thread when I get a response.
S
I have the same problem here for my friend, a Kraken Pro V2 bought in an official shop by his girlfriend. Someone can help or it goes back for a refund ?
Sye_The-Vie
Rank
Userlevel 7
Try registering your RAZER from the web by clicking the following and after you signed into your RAZER ID
https://razerid.razer.com/products

Also we have seen in the past where product code "RC" or "RZ" works vice versa

Otherwise, contact the RAZER Support by clicking here and select the RAZER Kraken Pro V2
They might ask you for some validation of your product like

  • Product number
  • S/N
  • maybe purchase details
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
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