Surround Sound Doesn't Work | Razer Insider

Surround Sound Doesn't Work

  • 27 August 2020
  • 4 replies
  • 3 views
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I recently bought the Kraken X Headset and the Surround Sound doesn't work with the computer. I have attempted everything on the support page to no avail. The Surround Sound is version 1.1.75, and my computer is up to date.
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4 Replies

H
Is the surround sound 7.1 not appearing under playback options if so I have the same issue
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Heliotropesignsauto177
Is the surround sound 7.1 not appearing under playback options if so I have the same issue

No, I'm able to select it. It's just that it gives no audio.
G
Heliotropesignsauto177
Is the surround sound 7.1 not appearing under playback options if so I have the same issue



I have that too, they told me to contact razer support but no reply yet and it has bin multiple days already
Razer.Speedcr0ss
Userlevel 7
Hello everyone! Thanks for posting your concern here. Have you submitted a case to our Support Team? If yes, please send the case number via PM. Otherwise, send me the following:

a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).
d. Synapse 3.0 logs.
e. A video showing the issue.

I'll wait for your follow-up.
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