Surround Sound Scratch Card Issue | Razer Insider

Surround Sound Scratch Card Issue


I just bought a pair of Razer Black Shark V2 X headphones yesterday and i accidentally scratched the card till the code is unreadable. Is there any way to get the code or request for a new code for the 7.1 surround sound?

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2 Replies

Userlevel 7
Badge +1
Please contact Razer Support directly: https://mysupport.razer.com/app/contact-support. Be sure that you have receipt/invoice for you headphones.
Userlevel 7
@leetAMBERCadmiumRed620

I can submit a code generation request on your behalf. Please fill these in:

1. Full Name:
2. Email Address:
3. Mobile Number:
4. Serial Number:
5. Date of Purchase:
6. Region:

I'd appreciate it if you can send me a photo of the scratched card and a copy of the proof of purchase. You can upload the files on GDrive and send me a shareable link.

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