Synapse can't see my devices since this morning's update | Razer Insider

Synapse can't see my devices since this morning's update

  • 16 December 2021
  • 2 replies
  • 121 views

I have a Viper 8Khz mouse and huntsman analog keyboard and since I updated synapse to version 3.6.1215.121004 this morning, it can no longer see either device.

Both show up in device manager, and work as a basic keyboard/mouse. In synapse I can no longer see the keyboard or mouse tabs. The only place I can see evidence that synapse knows they exist is in the feedback window, they appear in the drop-down of devices I can leave feedback for.

I'm running Windows 10 19043.1348

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2 Replies

I have a similar issue
Userlevel 7
Badge +1
Uninstall Synapse, download this tool to remove all razer drivers leftovers: https://rzr.to/Tf53xj
Optionally you can use CCleaner to cleanup your PC & registry.
After reboot install Synapse again.