synapse connect stop working after update at 2020.10.03 | Razer Insider

synapse connect stop working after update at 2020.10.03

7unLe
main problem : After I updated razer synapse to 3.5.930.92510 at 2020/10/03 morning (pic. 01), the device connected to razer chroma including ASUS and thermaltake(pic. 02) stop working with chroma apps including APEX and Audio Visualizer (pic. 03).
They sync perfectly when I simply use chroma studio (pic. 04,05,06), when I turn on the APEX or Audio Visualizer(pic. 07), the light effect form ASUS and thermaltake just freezed...(pic. 08), and the rest of device form razer are working well.
I don't know happened and I didn't find any way to reset the razer synapse to the previous version...and this problem had depressing me all the day...
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Razer.Speedcr0ss
Userlevel 7
Hey there! Thanks for posting your Razer Synapse-related concern here. Have your restarted your computer? Have you tried logging out then logging back into your Razer Synapse? Please replicate the issue by logging in as a guest user account. I'll wait for your follow-up.
J
Same issue here with ASRock Polychrome. Tried everything from restarting to reinstalling Synapse/Polychrome.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Razer is aware of Synapse 3.0's behavior. Our software team is currently investigating the issue. I suggest submitting feedback via Razer Synapse 3.0 or send me a PM together with your Razer Synapse 3.0 logs. Save the files via Google Drive or to any online drive then include its link in your PM. Please refer to the screenshot below showing the Razer Synapse 3.0's feedback section:



I'll wait for your follow-up.
7unLe
Jerive
Same issue here with ASRock Polychrome. Tried everything from restarting to reinstalling Synapse/Polychrome.


Good to know this problem is not just happened to me...
Razer.Speedcr0ss
Userlevel 7
7unLe
Good to know this problem is not just happened to me...


Hi everyone. I'll update this thread or reply to everyone's PM once our software team gives us a follow-up. Thanks for understanding. Cheers!
7unLe
Razer.SpeedCr0ss
Hi everyone. I'll do my best to update this thread or reply to our PMs once our software team gives us a follow-up. Thanks for understanding. Cheers!


Thank you very much!
Razer.Speedcr0ss
Userlevel 7
7unLe
Thank you very much!


You're welcome! Hang in there.
7unLe
Razer.SpeedCr0ss
You're welcome! Hang in there.


I had updated Synapse to 3.5.1030.10197 today, it mention that bugs from the chroma connect had been fixed, but nothing change for me, the problems are still happening, I think I should let you know.
A
I can only log in for about a minute before it automatically logs me out of Connect and you need to log into Connect to be able to log into Synapse
7unLe
Ajlucy09
I can only log in for about a minute before it automatically logs me out of Connect and you need to log into Connect to be able to log into Synapse


Hi, I didn't have any problem with log in/log out, just chroma connect devices didn't work with chroma connect apps.
Razer.Speedcr0ss
Userlevel 7
7unLe
Hi, I didn't have any problem with log in/log out, just chroma connect devices didn't work with chroma connect apps.


That's a bummer. Are you still getting the same Razer Synapse behavior? Please send me another Synapse 3.0 logs via PM. I'll wait for your follow-up.
7unLe
Razer.SpeedCr0ss
That's a bummer. Are you still getting the same Razer Synapse behavior? Please send me another Synapse 3.0 logs via PM. I'll wait for your follow-up.



thank you for follow up.

(*Omitted)
Razer.Speedcr0ss
Userlevel 7
7unLe
thank you for follow up.

(*Omitted)


I've submitted your Google Drive link to our Support Team. I'll update this thread or reply to your previous PM once I got an update from them.
7unLe
Razer.SpeedCr0ss
I've submitted your Google Drive link to our Support Team. I'll update this thread or reply to your previous PM once I got an update from them.


I recently get a Seagate Firecuda gaming dock and connect Seagate Toolkit to Razer Synapse, and it works perfectly, so, I think the problem must be located to ''aura connect'' and not Chroma Connect, thank you for follow up.
E
I also have this problem and one more.
the colors of the aura have a delay to update.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! There's a recent software update release to address the reported issues, which includes the Chroma connect and its linked apps. Please let me know if you are still experiencing the same software behavior.
E
Razer.SpeedCr0ss
Hey everyone! There's a recent software update release to address the reported issues, which includes the Chroma connect and its linked apps. Please let me know if you are still experiencing the same software behavior.


Hi
what is the number of the new version?
I have 3.5.1130.111812 and the problem still exists and I have no new updates.
Razer.Speedcr0ss
Userlevel 7
etrigo
Hi
what is the number of the new version?
I have 3.5.1130.111812 and the problem still exists and I have no new updates.


Thanks for asking. And yes, it's the Synapse 3.0 version 3.5.1130.111812. Please clean reinstall your Synapse 3.0, then re-update the software. Let me know if it helps.
E
Razer.SpeedCr0ss
Thanks for asking. And yes, it's the Synapse 3.0 version 3.5.1130.111812. Please clean reinstall your Synapse 3.0, then re-update the software. Let me know if it helps.


hello I installed the synapse again but the problem persists
Razer.Speedcr0ss
Userlevel 7
etrigo
hello I installed the synapse again but the problem persists


Thanks for letting me know. Please send me a PM together with your Razer Synapse 3.0 logs. Save the compressed files via Google Drive or to any only drive, then paste the link in your PM. I'll pick it up from there.
E
Oi
anexado está o link de registro de sinapses.
dentro da pasta de links estão dois vídeos do que está acontecendo comigo. (o atraso ao atualizar cores em dispositivos de conexão aura)


(*Omitted for security reasons.)
Razer.Speedcr0ss
Userlevel 7
Thanks for the follow-up, @etrigo! Please send me a private message by clicking this link instead. I removed your posted online drive link for your security. I'll wait for your follow-up. Consider this thread locked.
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