I have a naga pro trinity and just this morning the 12 button thumb panel refuses to work when i bind the keyboard key '4' onto the button 5 (it was fine yesterday?).
Crazy as it sounds, it keeps providing the input as key '3' instead but works fine when i change it to key '5'. This is frustrating as hell and when i exit synapse, it goes back to working fine with key '4' bound to button 5 (on the thumb panel). What gives? Did the latest synapse update introduce a bug or something?
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Just realised it happens EVERYTIME the mouse goes to sleep and wakes up from inactivity. How can I fix this?
Userlevel 7
- I am the Lightbringer
- 4794 replies
-
22 July 2021
Do you mind sending me a short video clip or a screenshot of the issue? That way, I can grasp the situation? For now, perform a clean reinstallation of your Synapse by following this guide. PM me the serial number of your mouse if the issue persists. That way, I can verify its model and look for other possible solutions.
As for the mouse waking up, you can follow the steps below to fix this problem.
As for the mouse waking up, you can follow the steps below to fix this problem.
- Press Windows Key + X and click on Device Manager
- Expand the "Mice and other pointing devices" and right-click/tap on your Mouse.
- Tap Power Management and uncheck "Allow this device to wake the computer.
- Click OK and restart the computer and check the issue
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