Synapse messing with Windows Sleep Mode

Same problem here as well. Just received the Kraken Ultimate headset and installed Synapse. Now monitor won't go into standby (it just flashes the screen as, I assume, the software and/or headphones are immediately waking it back up). The sleep function also does not work unless manually initiated. When the headset is unplugged or the Razer processes are killed in Task Manager, monitor standby and PC sleep return back to normal.

I have submitted feedback to Razer's customer support, so hopefully they will have a solution; I will provide an update if I hear anything useful. I wonder why nobody from Razer has responded to this 3-month-old thread.

Hello Everyone,

After an extensive back-and-forth conversation with Razer's customer support, they have finally released an update to Synapse 3 that has fixed the monitor timeout / computer sleep issue. The working version of the software is 3.5.1130.111812 (released Nov. 26, 2020); you may need to perform a clean reinstall of Synapse 3 to resolve the issue - use the steps in the following link to do so: Synapse Clean Installation Procedure.

Once I received the update, the issue disappeared. I did not have to perform a clean reinstall of the software.

I hope this works for everyone!

Best regards!

can someone answer this plz having same issue. no HID Game Controller present either and fresh reinstall windows 10.

Also affected - I have the Razer Turret for Xbox One attached, along with a Kraken Tournament edition and the Lian Li O11 Razer Edition

I am on this version and my screen still won't go to sleep, I installed synapse for the very first time 12/2/2020, so I have used nothing BUT this version. It is definitely not fixed. I've gone through all of my HID and Audio devices in Device Manager and I don't see the game controller that everyone is saying needs to be disabled. I have the Razer Kraken TE and Base station Chroma, but I think it's the Kraken causing the issue based on what I have seen in this thread

Same issue here, my first Razer product the Hunstman Mini, because I wanted a good 60% keyboard, kinda regretting the purchase now and considering sending it back for a Ducky One 2 Mini because my computer will no longer go to sleep. I find it pretty frustrating that I come in to use my PC in the morning and find that my nice monitor has been on all night displaying the same image.

silv3rRav3n
Hello again,

I just tried the steps from buzzForestGreenWeb889
(see his post above from dec 26 2020)

Did the following:
0. set display sleep time to 1 min
1. started powershell with admin rights, and ran the command: "powercfg /energy /trace /d c:\\temp /duration 120"
2. waited, did not touch the computer, after one minute my screen switched off and on again (this is the issue, it does not stay off)
3. downloaded "Windows Performance Analyzer" from the Microsoft store, and opened the etl file saved to c:\\temp from step 1. above
4. expanded the "Power" graph on the left side, and drag-an-dropped the "Device Dstate" sub-graph to the right (analysis window)
5. around the 55th second I found a monitor activity in the graph (click on it), and right after, 56th second there was another device activity, supposedly the one which "cancelled" the monitor sleeping process. To my surprise it was the "Nvidia High Definition Audio" device

I disabled Nvidia HD Audio in the Windows Device Manager, and the PC monitor is now switching off after a minute, as it should (based on the current windows settings).


In summary:
A. Kraken TE usb dongle connected + Nvidia HD Audio enabled => monitor unable to enter sleep, NOT OK
B. Kraken TE usb dongle DISconnected + Nvidia HD Audio enabled => monitor sleep is OK
C. Kraken TE usb dongle connected + Nvidia HD Audio DISabled => monitor sleep is OK

does not make much sense to me, how could those two devices be connected to each other? I dont even use the Nvidia HD Audio (it is the sound from the graphics card I think, via HDMI cable to the monitor which has speakers)

My only idea is that somehow the Kraken TE is interfering with the Nvidia HD Audio device rendering the monitor unable to sleep.

Hope this helps someone.

THANK YOU so much for pointing this out. I have been trying to figure out this problem for MONTHS until I came upon your post. For me, the device I had to disable was an "AMD High Definition Audio Device" (I have a Radeon 5700 XT connected to an LG 27GN950 monitor). Somehow this was conflicting with Synapse 3 and my Razer Kraken Ultimate headset and wouldn't allow my monitor to go to sleep until I disabled that AMD High Definition Audio Device. Thanks again.

Same issue. Purchased Kraken headphones. No Game Controller present. Only solution is to unplug headphones... put back in the box... return... not purchase razer going forward.

I have the same problem with my razer kraken headset. My pc display will not sleep if its plugged in. The moment i unplug it, the displays goes to sleep like normal.

haizerse
I am on this version and my screen still won't go to sleep, I installed synapse for the very first time 12/2/2020, so I have used nothing BUT this version. It is definitely not fixed. I've gone through all of my HID and Audio devices in Device Manager and I don't see the game controller that everyone is saying needs to be disabled. I have the Razer Kraken TE and Base station Chroma, but I think it's the Kraken causing the issue based on what I have seen in this thread

Hello haizerse,

Sorry to hear that you are still experiencing issues. All I know is that once I upgraded to Synapse version 3.5.1130.111812, my issue with monitor not timing out and computer not going to sleep disappeared, and everything has been working fine since.

Have you done any troubleshooting to narrow down or isolate the issue that you are experiencing? Do you know whether the issue is caused by the headset or the base station or the software or a combination of those? Did you try the clean reinstall procedure for Synapse that I linked in my previous reply?

I don't know if this will help, but here are some suggestions that were given to me by Razer support while troubleshooting my case (these suggestions did not resolve my issue, but they did allow me to definitively narrow down the true culprit - Synapse 3):

[indent][indent][indent]To further help isolate the issue, please try doing the following steps below:

1. Try to repair Synapse by following the steps:

a. Open the Control Panel and under Programs, click on Uninstall.
b. Look for Razer Synapse on the list of applications installed.
c. Right click on Synapse and click uninstall.
d. A new Window for Synapse 3 should pop up, click repair.

2. Try performing clean reinstall Synapse by following the steps on the link: https://mysupport.razer.com/app/answers/detail/a_id/1708/

Note: Please gather the Synapse logs before performing the clean reinstall Synapse steps.

3. Try the headset on another computer without Synapse. This is for us to know if the issue is with the device or the software.[/indent][/indent][/indent]

If all else fails, you may want to open a case with Razer support, but be prepared for numerous questions that get repeated every time someone new replies to the case. I even had to make a video demonstrating my issue. After I got upset with the conclusions from Razer's basic support personnel (they mindlessly wanted me to RMA a perfectly working headset), my case got elevated to a higher support tier called L2 Technical Support, and they resolved my issue with the software update within literally 1 day. So, if you open a case, try to have them escalate it to the higher support as soon as possible to avoid wasting time.

Good luck, and keep us updated!

darrensoh
Device Model: Razer Blade 15 Advanced 2019 (Optical Switch)
Synapse Version: 3.5.630.61222

Hi, Synapse 3 prevents windows go to sleep when idle. Manual put to sleep works fine. I just had a diagnostic session with windows support and ended up fix the issue by disabling Synapse from starting up at boot and not using it at all.

Did a google search regarding Synapse with Windows Sleep, came up with a solution to disable a HID Game Controller in Device Manager. However, this device is not present in my Device Manager. Please advise.

hello for all

I've got the same problem and just realized it was Synapse causing it when I decided to start stopping services of applications that I know control the color of the LEDs (I read somewhere that some apps that control RGB LEDs can have an effect on sleep modes). I am on the latest version and I have numerous Razer devices that are plugged in that use Synapse:

Razer Mouse Dock Chroma
Razer Base Station Chroma
Razer Firefly V2
Razer Basilisk Ultimate
Razer Blackwidow Elite
Razer Kraken Ultimate

My thought of using majority of their products was to reduce the number of ecosystems on my machine to minimize negative performance impacts, reduce conflicts, and improve stability.

It's getting really annoying that I cannot depend on my machine to put the monitor to sleep or go to system sleep on its own. That and the weird random issue with the keyboard where if I use the Ctrl key (Ctrl+C, for instance) sometimes the next key that gets press will get "stuck", repeating that single key input indefinitely until another key is pressed. But it doesn't happen every time, so it is hard to consistently repeat. But it would be nice if I could resolve that one too.

Shame too, because otherwise I really love their products. But these software glitches are becoming a real pain.
Hopefully, someone can point me in the right direction and get this resolved.