Synapse Randomly turns off profiles and leaves blanks for profiles

AllAsianMatt
My razer synapse 3 randomly bugs out and turns off all my profiles for my keyboard and mouse and headset and puts them to "default" however when looking through the synapse program all the profiles are blank and you can not create, delete, alter, etc. The only fix for this is to restart synapse 3. Although that is fine, it gets very frustrating fast when you are playing games and you die because your mouse and keyboard profile changed and the keybindings change. Here are some screen shots of my issue. Another friend of mine has the same issue as well were his does the same issue. I have tried reinstalling synapse 3 twice, and it been two or more month of constantly having to restart razer synapse and waste time in game till the profile loads. I am now just honestly fed up with it. I love razer and synapse 2 never gave me these issues. I have tried researching it but have not really found anything. Thank you for taking the time to read and giving your feedbacks.

Hey everyone! Sorry to hear about your Razer Synapse unusual behavior. Have you tried logging in as a guest or using a different Razer Synapse account and see if the issue persists? Feel free to send me a PM together with the email address associated to your Razer ID/Synapse account. Let's continue from there.

Razer.SpeedCr0ss
Hey everyone! Sorry to hear about your Razer Synapse unusual behavior. Have you tried logging in as a guest or using a different Razer Synapse account and see if the issue persists? Feel free to send me a PM together with the email address associated to your Razer ID/Synapse account. Let's continue from there.

same i will PM you

Razer.SpeedCr0ss
I appreciate that. Feel free to update this thread.

Hi @edrey_razer. I've replied to your PM. I'll wait for your follow-up.

It seems to be working so far on guest account, it only crashed once but it was an actual software crash not the crash i mentioned above. Any reason why my account personally affects the razer syanpse program?

Hi folks,I've big problems with switch profiles from 2019 with Synapse.
The last was few minutes ago:
I use Windows 10 2004 build 19041.207
I'm a developer in C# and Windows Dekstop from 20 years.
I saw from months that after some events (power) or after few hours of use of my Win10 (while Synapse changes the profiles slowly, but it changes) Synapse STOP to change profiles.
------- I saw this error in Windows Logs: -----
Applicazione: Razer Synapse Service Process.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: System.AccessViolationException
in System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
in System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
in System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
in System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
in System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
in Synapse3.UserInteractive.Program.Main()
---- AND ----

Nome dell'applicazione che ha generato l'errore: Razer Synapse Service Process.exe, versione: 1.0.0.0, timestamp: 0x5e814500
Nome del modulo che ha generato l'errore: unknown, versione: 0.0.0.0, timestamp: 0x00000000
Codice eccezione: 0xc0000005
Offset errore 0x00000000
ID processo che ha generato l'errore: 0x4214
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d613167905b9bb
Percorso dell'applicazione che ha generato l'errore: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\..\\UserProcess\\Razer Synapse Service Process.exe
If you need my assistance to sight the bug, I'm.
[email]davide.dolla@spinwave.it[/email]
please send this feedback directly to my colleagues... the developres. Thanks.
Davide

PS: no way for me to send FEEDBACK with Synapse … peccato, potrebbe essere un bellissimo software