Terrible delays with Razer Blade Pro 17 2020 replacement and faith lost in company

Good evening all.

Having aired my displeasure with Razer Support and having no confidence that my issues are being addressed I feel I want to share my story with others.

I returned my Razer Blade Pro 17 2020 for an RMA repair as the 4k display had defective (dead) pixels.
The machine is 3 months old but I believe the machine was defective from new, right out of the factory and the only reason I hadn't noticed the defective display before was because I always used it with a dark background.
This is Razer's highest specification, flagship model machine and I cannot believe that their Quality Assurance does not pick up on this kind of thing before machines go out of the door!

During the whole RMA process, every single estimated timescale has been missed.
Perhaps this is because they decided not to repair my machine but to replace it.
Replace it with a machine of unknown age and origin that is. A machine which may have been stressed through gaming or perhaps overclocked. Who knows but my machine was not used for that kind of thing. I only used it for coding and emails and the likes and I know exactly how it was cared for.
Maybe it is company policy to replace machines with others of unknown origin but I was told this decision was made as they never had any 4k panels in stock and had no idea when they would have some in order to repair mine.
When I raise this with Razer Support, they say nothing to restore the confidence I have lost in them and even told me that they currently have "a high volume of requests" that it is causing a backlog.
After hearing that I am now devoid of any faith I had in them!

I have now been waiting for a resolution for some 6 weeks since the defect was first reported and RMA started.
To me it appears that there is no replacement machine available as I never receive any real explanations as to the delay when I contact support.
I am thanked politely for my patience and assured that I'll be kept in the loop but this just does not cut it.

I have no idea when I will see a returned machine and indeed how such a machine will have been treated.
Razer tell me that they can provide no record of any replacement machine such as its age or for which reason it was returned for repair.

I am now wishing that I did not choose Razer to supply my machine and isn't that an awful position to be in?

Something is going to have to change otherwise I shall be cutting my losses with Razer and the difficulties I am having with this warranty issue will also be of interest to my friends and colleagues.