Thunderbolt 4 Dock freezing Razer Naga Pro when Synapse is on... | Razer Insider
Skip to main content

Thunderbolt 4 Dock freezing Razer Naga Pro when Synapse is on...


I recently started using the Razer Thunderbolt 4 dock with my laptop. I'm running Windows 10 on an Alienware laptop with a TB3 port. First two days everything ran great. One morning razer synapse needed an update and since then I have been having issues with my peripherals. Mainly my mouse, a Razer Naga Pro. My mouse will freeze every 20 seconds or so, and will need to be disconnected and reconnected (this problem happens whether I am plugged into the dock directly or using the dongle for wireless). If I turn off Synapse the issue completely resolves itself. Also, the RGB on the dock doesn't seem to work anymore. It will light up when I initially turn on my system but turns off shortly after. I have; disconnected everything numerous times reinstalled razer synapse tried my mouse and keyboard on different ports on the dock (no issues when plugged directly into the computer) For now, I will just not use Synapse and my issue is resolved. It just kind of sucks that I can't use some of the main features that Razer offers on their products. I hope the solution will come with an update to Synapse but I was just curious if my issue is unique or if there are others who have had something similar?
Did this topic help you find an answer to your question?
This topic has been closed for comments

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings