THX Spatial stopped working after realtek audio driver uninstall | Razer Insider
Skip to main content
Device: Razer Blade 15 Base RTX 3060 with 144hz Display

I had issues with sound, Windows was showing it couldn't recognize the intel audio device.

Then I read that uninstalling realtek control and driver would help.

So I did uninstall all realtek drivers but the ethernet one.

Rebooted the blade.



Then I let Windows scan for Hardware changes and it instantly recognized the Realtek Audio Device and uses it.



Then I noticed the sound became bad, so I opened THX and it was just showing a spinning wheel.



So I uninstalled Razer Synapse.

Reinstalled Synapse, but THX does not show up anymore, only as an installed app.



Now I cannot find any THX installer.



EDIT:

I uninstalled THX, then uninstalled Synapse.

The reinstalled Synapse with a fresh synapse 3 download from razer and the audio is not working anymore.

That means that for some reason the Synapse app holds some broken Audio driver
btw my laptop is new, I have only installed windows updates so far.

Why is the thx software nowhere to be downloaded?
Solution:

So, after getting a half hearted link from support to the THX Spatial App that I would have to buy.



I decided to boot into Recovery and factory reset my laptop to get my THX app back.

The one on the website is a totally different one from the one that comes with the laptop.



Now to fix the keyboard lightning to support "wave" again, I downloaded and installed Synapse from the website.



Only thing now is that I have to figure out why the laptop is constantly getting hot with the Synapse from the website but wasn't with Synapse preinstalled.

Apparantly those versions are different?
btw. had to uninstall the realtek driver from device manager,

Then I uninstalled synapse, installed synapse again, rebooted, boom, problem fixed.

DONT touch anything else.
Ok, after closing the lid, then opening the laptop, the screen stayed black.

I restarted the laptop and the audio doesn't work again.
I have fixed the black screen issue by disabling the harddrive to go to powersaver mode in windows.

The support isn't much helping about the audio driver issue though.

They sent me a link to some trojan infected pchelper tool.

Installing the official driver from realtek.com helped make the sound work again.

but thx does not have any impact no more now.
CookiesCookie settings