Unable to file support request | Razer Insider

Unable to file support request

  • 8 August 2020
  • 3 replies
  • 244 views
J
Userlevel 1
Is the Razer Support site broken? I have been unable to contact support by all available means. The web form at https://mysupport.razer.com/ has a required drop down that does not populate so I can't select anything. The chat bot told me it was too busy to talk to me, and the phone system hung up on me. I want to get an RMA for my keyboard but I can't even get ahold of anyone. Super disappointed at the customer experience right now.
This topic has been closed for comments

3 Replies

Razer.Caziel
Userlevel 7
That's not the kind of experience we hoped that you would have with our new Support page. Please PM me the serial number of your keyboard and what issues you're experiencing with it. Let's go from there.
S
Razer.Caziel
That's not the kind of experience we hoped that you would have with our new Support page. Please PM me the serial number of your keyboard and what issues you're experiencing with it. Let's go from there.

Hello
My name is Jeanie and I can't even register. It just says invalid password when I'm trying to do the setup. This website is very user unfriendly. The phone number wont allow you to leave a message or route you to someone that can guide you through it. I would like to change the lighting display using Synapse 3 but I can't until I can download Synapse 3.
Razer.Caziel
Userlevel 7
smartgardenToolbox920
Hello
My name is Jeanie and I can't even register. It just says invalid password when I'm trying to do the setup. This website is very user unfriendly. The phone number wont allow you to leave a message or route you to someone that can guide you through it. I would like to change the lighting display using Synapse 3 but I can't until I can download Synapse 3.

Please PM me screenshots of where you are having issues with, so I can better understand your situation. Click on my name and hit "start a conversation" to initiate a PM.
CookiesCookie settings