Unable to top up for Three Kingdoms: Tactic | Razer Insider
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Dear Support,



I have reloaded my Razor Gold account with credits but I'm unable to top up via the official topup website (https://shop.qookkagames.com/s3g/hk?hl=hant). After I login, select my character and payment method, I received an error message (see attached screenshot) saying the payment method is not supported. However, I've been using this topup for last a couple of months (see the other screenshot for receipt). I also logged a case (*Removed from public view) but there is no response.



Can you please help to address this issue? Otherwise, I would request if I can get a refund of the amount I deposited since I only want to top up this game.



Do let me know if you need any further information. Thank you very much in advance!





Regards
This means the merchant no longer supports the currency. You may have to send in a suggestion to the merchant to accept the currency or use your Razer Gold on other games or entertainment content on our catalog. Do PM me your ticket number so I can check with the team if a refund is possible.



*Thread locked to curb the conversation to PMs.
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