US Customs needs updated invoice with line 1 filed out | Razer Insider
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Question

US Customs needs updated invoice with line 1 filed out

  • November 30, 2024
  • 5 replies
  • 45 views

everLemondata770

US Customs will not release my package until they have an updated invoice with line 1 filled in. 

 

Please help!

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5 Replies

everLemondata770

Length and/or width are required on the Commercial Invoice.

Recommended action: Shipper/Importer must provide measurements.


  • Insider Mini
  • 1 reply
  • November 30, 2024

Same statement from Fedex on my new computer as well, I would wager that your stuff must be in the same shipment as mine. 


  • Insider Mini
  • 3 replies
  • December 4, 2024

I have the exact same problem - length and width. How is it possible that an organization that ships product regularly like this misses filling out a simple dimension line on the customs declaration form? And then takes 6+ days (so far) to fix it?


  • Insider Mini
  • 3 replies
  • December 5, 2024

Still no fix going on 7 days now. I’ve gotten shipments from China a few times from Apple. Never once had this issue. 


I have the same issue. 😢.  Razer does not seem to have their act together.


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