I got my 1st head set In May 2023 They lasted me about 1.5 week before the Brackets just fell apart. I RMA them ofc and got the new ones. . . they lasted me about 5 months until now… bcs they broke again. Like the Quality of the plastic is not very good so to speak.
The same thing happened to me and the response from Razer support was “I forwarded the case to our warranty team but failed to proceed with warranty claims as after careful inspection and investigation they deemed the damage as customer-induced”. how can that be when so many others are having the same damage???
How did you resolve the issue? Both of my hinges completely fell apart aswell.
Yup same thing has happened to me after two months of normal usage. Very ridiculous. Going through the RMA process now.
Same here. 2 for 2.
My 2 headsets broke after a couple of weeks. Normal use.
Same thing happened to me as well.
I'm glad I'm not the only one that's had this problem.
I have owned many headsets, ranging from £20 - £100. The Blackshark v2 pro was my headset from the premium range. Even though the headset cost more than I was comfortable spending, I figured was I safe buying from a reputable brand such as razer. 45 days later the right hinge snapped off. Which is completely unfair considering even the cheapest headsets I have owned have at least lasted me 4 months and onwards.
I'm going through razer’s warranty claim and it doesn't look like I'm getting a replacement or even a repair. Since “Razer reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective.” Which basically means they can say just say no to a warranty claim regarding this defect. The only exception to this is, it seams is to buy razer care elite.
All in all this has a very disappointing experience.
I’m generally using Logitech for the first time due to mic quality I preferred razer, but didnt bought it directly from Razer. In this kind of scenarios, use Amazon or MediaMarkt store in order to some companies unlikely Razer cares about customer satisfaction.
Here is what happened in my scenario :
As a result, this was the first and last time I have bought a RAZER product. I will never advice to anyone and they are already witnessed hinge break is chronic problem. EVEN they try to avoid it.
5 years later we will see there will be no Razer left, if they keep the same output.
Win for Logitech, I was sticking to it now I regret just one device that I didnt buy from Logi.
I’m generally using Logitech for the first time due to mic quality I preferred razer, but didnt bought it directly from Razer. In this kind of scenarios, use Amazon or MediaMarkt store in order to some companies unlikely Razer cares about customer satisfaction.
Here is what happened in my scenario :
As a result, this was the first and last time I have bought a RAZER product. I will never advice to anyone and they are already witnessed hinge break is chronic problem. EVEN they try to avoid it.
5 years later we will see there will be no Razer left, if they keep the same output.
Win for Logitech, I was sticking to it now I regret just one device that I didnt buy from Logi.
Hello, can you please tell how you were able to get amazon to give you a cashback on return? just like you I also purchased my headset from amazon. I tried to return them after they broke, but since the one month time was up (I was 14 days over it) they wouldn't take them. I tried to explaining to amazon support that the headset had a defective component, but they just told me to take it up with the manufacturer (Razer), which after a week of dealing customer support I have gotten nowhere.
I don't want to keep dealing with razer anymore because even if I get my warranty claim validated, all razer has to do is send me a replacement, and at this point I don't even want a new headset if its just going to break after another two months. I just want a refund and to distance myself from the razer brand as quickly as possible.
So please let me know if there is a certain process or form I have to do in order to get a cashback, a refund or just something that doesn't result in a total loss for me. I have never had to make a warranty claim before, or even a return, so I am completely new to this, and Razer definitely isn't making it easy on me. So any and all advice you could give me would help me out greatly
Sharing my experience as well - First headset showed cracking on the plastic on both sides. Warranty replacement through Razer.
Second headset not even a month later showed one side cracking. Warranty replacement again.
I didn’t get as far as the plastic breaking off, probably because I happened to see it first.
Very disappointed this keeps happening.
Exact same thing happened to me, im on headset 2 and i can see it actively happening again. it appears it is a issue *almost* exclusively to the right hinge. i think its my head shape lol
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