When entering the activation code, it says that this code is not valid | Razer Insider
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When entering the activation code, it says that this code is not valid


Good day
I tried to activate
but I keep getting messages that the activation code is not valid
please help me solve this problem

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7 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7379 replies
  • February 28, 2024

Activate what? More details please. If you have headset what is the exact model?


  • Author
  • Insider Mini
  • 3 replies
  • February 28, 2024
This product was activated THXSpatial 
Device Kraken tournament editions/n: (Removed serial number for security purposes)

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7379 replies
  • February 28, 2024

Just install Synapse 3 software - it’ll be available out of box without activation needed.

You don’t have to install THX Spatial audio external app (if you have already installed it, then remove it).


  • Author
  • Insider Mini
  • 3 replies
  • February 28, 2024

This program is installed Synapse 3 software 
But it only works if the device is connected via USB, but I wanted to configure the operation of this device for the mini-jack connector


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 7379 replies
  • February 28, 2024
Skadi20 wrote:

This program is installed Synapse 3 software 
But it only works if the device is connected via USB, but I wanted to configure the operation of this device for the mini-jack connector

not possible, unless you’ll buy code for external thx spatial app: https://www.razer.com/p/RZ11-13000-0001


  • Author
  • Insider Mini
  • 3 replies
  • February 29, 2024

Can you clarify that in the photo this does not apply to THX

 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3436 replies
  • February 29, 2024
Skadi20 wrote:

Good day
I tried to activate
but I keep getting messages that the activation code is not valid
please help me solve this problem

Hello, FiszPL. Thank you for helping. Stay awesome!

 

Hi Skadi20,

Looks like the serial number of your headset is not found in our system. To assist properly, please PM me the photo of your device serial number so I can verify its model and help you accordingly. Save the shareable files via any online drive account listed here. Thanks!

*Thread locked to curb the conversation to PMs.


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