When plugging in battery charger, game is crashing and bluescreen appears (Clock watchdog timeout)

any updates on this?

I am having the exact same problem and BSOD error code for awhile now. It runs insanely hot I’ve had to buy a laptop fan to cool it down. I only play 3 games on my laptop (RZ09-0423x). 2 of them are graphic intensive (Fortnite and Elder Scrolls Online) while the other not so much (Stardew Valley). It gets a weird buzzing sound and the whole machine just freezes. The buttons stop working and I have to do a hard shutdown every time. My right speaker blew out after constant crackling. I don’t put the volume more than halfway. Sometimes my battery will show that it’s not plugged in when it is and I have to unplug from the brick and then plug it back in before it registers that it is plugged in. I’ve done everything I’ve read online and on the Razer website to do from uninstall drivers, reinstall drivers, a factory reset, etc. I just did a factory reset using a Razer image and got 4 minutes into Stardew Valley before it froze and I had to do a hard shutdown again.

It seems there’s so many things going on I don’t know what the main issue is. Nothing has worked and I’m quite frustrated.

Did any of you have any luck on this issue? I have the same laptop - 2022 Blade 17 (RZ09-0423) and it also suddenly started randomly overheating even when sitting in the main menu of super basic, non-demanding games. 

Similarly, I’ve tried adjusting power plan and synapse settings, driver reinstalls, factory reset with recovery partition, replacing thermal paste, etc but nothing seems to help. Issue seems to have appeared out of nowhere in the middle of the day  - in the morning performance was good, afternoon it was laggy, and by night it was unplayable with consistent blue screens (first VIDEO_TDR_FAILURE and now CLOCK_WATCHDOG_TIMEOUT).

Hello! My laptop ended up crashing constantly when trying to play a simple game. I could stream TV and surf the internet, but that was about it. I had enough and started a repair ticket. It’s well out of warranty, but I wanted to see what they said the problem was. They got back to me recently saying the it overheats and the motherboard failed. That needed replacing as well as both speakers and a new power adapter. They gave me a quote for the repairs and would proceed when I decided if I wanted to move forward with it. I did after talking it over with my husband, but now I’m waiting because they don’t have one of the parts for the repair in the warehouse. I don’t know which part as they didn’t specify. 

It seems this is a problem had by many with this machine. 

Sad to see multiple of us with the same model having the exact same issue. Clearly seems to not be an isolated failure. How much did they quote you for the repair? 

My problems started back in December 2024 with sprinkles of issues before that and it just went full on downhill. I had to buy a lap desk fan just to keep it from overheating. The right speaker blew out from the heat. 
 

The motherboard alone was $2170, $78 for the power adapter, and $15 for the speakers. Came out to about $2500 with all of their labor and fee costs. My husband thought they might just offer a new machine instead of trying to fix it, but they didn’t. We looked into other machines instead of paying to repair it, but he figured it’ll be like getting a new one and it would be the better choice instead of getting back a machine I can’t even use to game. I don’t know. I hope it’ll come back working as great as it did when I first bought it. If it doesn’t I doubt I’ll buy another Razer laptop again.

Right, I face a similar conundrum but am thinking of just buying something new given such steep costs since at that price point there seems to be nice 5070 Ti laptops coming out (~30% boost over 3080 Ti) plus newer CPUs and other bells and whistles.

Great laptop when it works but I also feel like with notorious failure rates and such premium prices, I also won't buy Razer again.

Good luck on your laptop if you move forward with the repair!

I figured I’d update this here in case anyone else goes this route with this machine.

About 4 days after I paid to repair the laptop, I was notified that a part was out of stock. There was no mention of which part, just that they did not have it in their repair center. I waited and sent a message days later asking for an update and asking which part was not available. They said they were still waiting for their liaison's reply about the part. It was the motherboard that was out of stock. Yesterday, I received an email that instead of a repair they would send me a replacement unit.

They sent me the replacement specs. It’s not a 2025 model, but it’s better than what I had: Razer Blade 18 (K10-NT/W11/QHD+ 300Hz/i9-14900HX/32GB DDR5/RTX 4080/1TB SSD).

I appreciate they are trying to right this by sending a new one. I’m just hoping this does not happen again and I will get a longer life from this one.

Thanks for the update! How much did they charge you for it? Also, I assume this is a refurbished unit? Does it come with any warranty?

They did not give me any price for the new machine. I am going to go on good faith that since I've already paid for the repair they will not be charging me anything more. They said replacement unit so I hope it’s a “new” 2024 model. I guess I will find out when I get it. The repair said it would come with a 90-day warranty I think so I assume this one will have one too. I’ll know more in 2 days when they update me it’s been sent.