So I have an ongoing issue with Warranty Support that has been going since 1/19/2019 for my Tartarus V2. Due to the insane turn around for a return and replacement they set me up with an advance return. It took six days to get the link to make the advance payment (so I opened another chat) and after another five days they are insisting there was no record of the payment even though I sent them the receipt to prove I paid (after opening another chat). This morning I have an email that says they never heard back from me and will be closing my case, so I emailed again. I now have a broken device that is still under warranty and am out the cost of a new one with no replacement coming.
I have no idea what to do next. Suggestions welcome. Thank you!
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Userlevel 7
- I am the Lightbringer
- 4794 replies
-
1 February 2019
Hi @hngdman, definitely not the experience we wanted for you to have. Please send me your case number via PM and I'll see what I can do to sort this out for you.
I had the same problem with support not really doing anything to help me. And my issue is finally being resolved because I made a big stink about it on Reddit. For reference my case started back in December and it's just now February. If @Razer.Caziel can't help you then send me a pm. I will help you in anyway I can. I refuse to see more people treated like garbage by Razer Support.
Here is my Reddit post on my refund issue.
https://www.reddit.com/r/razer/comments/alo9yy/razer_refusing_and_lying_so_i_dont_get_a_refund/
Here is my Reddit post on my refund issue.
https://www.reddit.com/r/razer/comments/alo9yy/razer_refusing_and_lying_so_i_dont_get_a_refund/
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