Windows App Volume Control Not Working After Synapse Update | Razer Insider
Question

Windows App Volume Control Not Working After Synapse Update

  • 21 March 2024
  • 83 replies
  • 8028 views
Clorix
Userlevel 2

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.

The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.

I have tried the following:

  • uninstalling Synapse
  • uninstalling the device from Device Manager
  • installing all Windows Updates
  • updating all audio drivers through Windows Updates
  • running the Device Detection Troubleshoot Tool to remove all Razer and THX drivers
  • resetting the headset through Synapse
  • restarting the computer multiple times
  • plugging the USB dongle into multiple other USB ports

My Synapse is currently on Version 20240320 (reported in-app) or 3.9.0229.022700 (reported in Windows’ Installed Apps page), and if it helps, Razer Central is on Version 7.15.0.675.  My THX Spatial Audio USB is either Version 1532-0529 or 3.2.0.0 according to Windows’ Installed Apps page.  I’m on Windows 11 Pro 23H2 (22631.3296).

I’d like to be able to use the Synapse features AND to be able to control app volumes in Windows like I could previously.  I’m hoping this is just a bug.

Anything else I can try?

Thanks!

83 Replies

M

Update today, 16/07/2024, solved the audio slider issue for me, although the audio slider is delayed before it updates volume it still seems to be functional.

DarknessBeats

I had this problem right now, same as you. The only thing that i did is uninstall the THX Audio USB from Installed apps and it worked

@EmanuelPlayz that fixed the problem! Thank you so much! I have tried almost everything before that too.

I tried it but it didn't work for me :/

There was 2 THX Audio USB and 1 THX V3 APO, i only uninstall the both THX Audio USB and the issue still there.

C

I had this problem right now, same as you. The only thing that i did is uninstall the THX Audio USB from Installed apps and it worked

@EmanuelPlayz that fixed the problem! Thank you so much! I have tried almost everything before that too.

BaltasarHenderson

I upgraded from my huntsman elite v1 to the V2 because i had a faulty scroll wheel just to find out about this bug. Someone inside razer really doesnt want me to have a properly working volume knob on my keyboard. The weirdest thing is that i programmed my basilisk sensitivity buttons to change volume and that works as it should, but as soon as i try to use the keyboard scroll wheel for it, it just freezes in place.

Razer's entire software lineup needs a complete restart from 0. It's so buggy in the most annoying and inexplicable ways.

E

I had this problem right now, same as you. The only thing that i did is uninstall the THX Audio USB from Installed apps and it worked

F

Having the exact same issue, makes the headset completely unusable. luckily I bought mine from Amazon and even though I am way over my 1 year return window they have agreed to refund me since Razer have effectively removed an advertised feature (volume/chat Mix) post sale.  just linked the support rep to this thread. bye bye Razer synapse

L

maybe its suing time? we are not hired in any capacity to fix this for razer and tbh i think they need their butt spanked a bit to get back in line...this is getting ridiculous. im a customer not a unpaid intern. 3 months of all of us getting diddled around by “BIIIIIIIG RAZER” lol

 

for real tho im done.  wont ever touch another razer product and ill do my best to drive away anyone i know personally from making the same regretful mistake i made by buying any razer products. only reason im still dealing with this BS is because i dont have cash to buy a brand new decent headset and  a actual mic

 once i have that money RAZER you wont ever see another dime from me or anyone i know so enjoy *tips moderator fedora*

 

M

Sort of coming back from page one to also clarify that things have yet to change. Every now n then each month I turn Enhanced Audio back on to check if things work now, and am met with the unfortunate news that things still haven’t been changing at all.

I am using the Enhance Audio Off Method to do anything now and honestly SOMEHOW find no Audio Enhancements to actually be better audio now just from how long its been lol. Mind you, I am also not using Sonic Audio Spatial for the spoken of reason of it echoing.

Not switching out for another company simply because I feel I’ve relied/dug my self into so much on Razer and that I don’t really know what others to pick and if they would actually be better and not biased just because Razer is having issues.

I have been communicating with them regularly, I was assured a fix would be implemented in the near future, that was 2 months ago. I recontacted them recently and they seem to be avoiding commenting on the statement their agent made of it being an official issue. They just hound me to download their THX log collector and bug fix for them.

M

Sort of coming back from page one to also clarify that things have yet to change. Every now n then each month I turn Enhanced Audio back on to check if things work now, and am met with the unfortunate news that things still haven’t been changing at all.

I am using the Enhance Audio Off Method to do anything now and honestly SOMEHOW find no Audio Enhancements to actually be better audio now just from how long its been lol. Mind you, I am also not using Sonic Audio Spatial for the spoken of reason of it echoing.

Not switching out for another company simply because I feel I’ve relied/dug my self into so much on Razer and that I don’t really know what others to pick and if they would actually be better and not biased just because Razer is having issues.

M

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

 

I tried it and I can confirm it works, BUT in my case it creates an awful echo (not much strong, but very annoying) when I have 2 sound related programs running at the same time (like a game and in a voice channel on Discord or a game and the media player with background music).

Let’s see of someone else notices something like this.

Exactly the same, I came across this issue pretty early on, but it still came at a large sacrifice to the high audio quality I had achieved previously without issue. Sounds noteably worse. I spoke to Razer who assured me the problem was recognised and I could expect a fix in a “near future update”. That was 3 months ago.

Galvinor

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

 

I tried it and I can confirm it works, BUT in my case it creates an awful echo (not much strong, but very annoying) when I have 2 sound related programs running at the same time (like a game and in a voice channel on Discord or a game and the media player with background music).

Let’s see of someone else notices something like this.

DarknessBeats

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

OMG it actually work, thanks bro. 👍

MiB3Avenger

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

 

Is your equalizer working?

Yeah, I tried the profiles provided from Razer and can say that equalizer is working.

 

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

Actual life saver, thank you so much bro.

I love you bro.

visionFulvouspoly132

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

 

Is your equalizer working?

IrishitDIAMOND403

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

Actual life saver, thank you so much bro.

MiB3Avenger

To anyone still facing this issue, I got myself Razer BlackShark V2 and was using the Razer USB Sound card. How I fixed this issue was not to disable any enhancements, because then it’s just a basic headphone. Instead, just change your spatial sound to Windows Sonic for Headphones.

 

After doing so, I could enjoy music and make use of my headphones during gameing time.

 

👍

younatake

after install “new synapse”, my problem seems to have been solved

  • first, I try using DriverStore Explorer to remove all Drivers associated with the card

  • use device manager to remove the sound card

  • install “new synapse” and the old version will be removed automatically

talkbyteViridian134

I was able to get the audio equalizer to work by using the DriverStore Explorer program.

The program will find the version of the driver that was installed before the update. I have version 3.0.36.

  • in the beginning, I deleted Synapse 3
  • I deleted all THX version 3.2 drivers using DriverStore Explorer.
  • Choose the driver shown in the screenshot. Then, click the checkbox Install Driver and press the button Refresh

DriverStore Explorer

https://github.com/lostindark/DriverStoreExplorer/releases/tag/v0.11.92

P

Even after reinstalling “new synapse” this is still hapepning, Razer can we get a fix for this for the love of God? It’s so annoying

R

I installed “The New Synapse” the other day, and it seems to have fixed the problems I was having with volume mixer and spatial audio.
https://www.razer.com/synapse-new

I uninstalled all razer program and files on my PC, even deleted the drivers of headphone in device manager since i know how bug razers software are.
Installed the new synapse, detected my headphone (my sound card for blackshark v2 actually) and installed the thx and other drivers for it then it asked for restart. i was really excited since i thought finally i can user my headphones properly, after the restart i find out this new razer synapse auto shut down if the sound card is inserted, i tried take out and the program stoped auto shutting but as soon as i install the headphone back it shut down the razer synapse beta.

This is outrageous!
I think i tried too much, i will just use SteelSeries GG i have no hope in razer any more.

 

Kitsune66
Userlevel 1

I installed “The New Synapse” the other day, and it seems to have fixed the problems I was having with volume mixer and spatial audio.
https://www.razer.com/synapse-new

R

Today there was new update (Synapse v3.9.516) They did release some feature for sound card, but still audio eq doesn't work, tbh i gave up on razer and started using this program called Boom 3D, you can adjust your eq settings and there are different sound mode such as 3D surround.

Ene89

But how long does it take them to solve? Updated today, removed THX 3.2 but the problem persists. I had to deactivate the audio enhancements from the windows panel for the second time.

A

I currently have THX ver. 3.0.37.0 (fresh reinstall of syanpse today) installed and removed 3.2.0.0 — volume sliders work but EQ doesn’t. 
Is this the situation for everyone else, or has a way been figured out to have volume sliders and EQ work simultaneously? 

Pedramdx
Userlevel 2

Try removing THX Spatial Audio USB from your Add/Remove programs. Made my volume mixer work again.

but if we remove it we still have THX features or not ? i mean EQ and THX profiles for games

 

EDIT : after uninstalled THX Spatial Audio USB , EQ and all enhancments didnt work anymore

UPDATE : i installed The new Synapse to see what version of THX spatial audio USB will be install and it was 3.0.26 i think (forgot it :D ) and volume mixer is working like a charm

the point is Synapse 3 is installing 3.2.0.0 so the problem is new version of THX Spatial audio USB that volume is broken

razer where are you ? we are telling you what is the problem and where you can find it but .. meh

new synapse is so bad and buggy btw

 

 

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