Windows App Volume Control Not Working After Synapse Update | Razer Insider
Question

Windows App Volume Control Not Working After Synapse Update

Clorix
Userlevel 2

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.

The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.

I have tried the following:

  • uninstalling Synapse
  • uninstalling the device from Device Manager
  • installing all Windows Updates
  • updating all audio drivers through Windows Updates
  • running the Device Detection Troubleshoot Tool to remove all Razer and THX drivers
  • resetting the headset through Synapse
  • restarting the computer multiple times
  • plugging the USB dongle into multiple other USB ports

My Synapse is currently on Version 20240320 (reported in-app) or 3.9.0229.022700 (reported in Windows’ Installed Apps page), and if it helps, Razer Central is on Version 7.15.0.675.  My THX Spatial Audio USB is either Version 1532-0529 or 3.2.0.0 according to Windows’ Installed Apps page.  I’m on Windows 11 Pro 23H2 (22631.3296).

I’d like to be able to use the Synapse features AND to be able to control app volumes in Windows like I could previously.  I’m hoping this is just a bug.

Anything else I can try?

Thanks!

61 Replies

Ene89

But how long does it take them to solve? Updated today, removed THX 3.2 but the problem persists. I had to deactivate the audio enhancements from the windows panel for the second time.

A

I currently have THX ver. 3.0.37.0 (fresh reinstall of syanpse today) installed and removed 3.2.0.0 — volume sliders work but EQ doesn’t. 
Is this the situation for everyone else, or has a way been figured out to have volume sliders and EQ work simultaneously? 

Pedramdx
Userlevel 2

Try removing THX Spatial Audio USB from your Add/Remove programs. Made my volume mixer work again.

but if we remove it we still have THX features or not ? i mean EQ and THX profiles for games

 

EDIT : after uninstalled THX Spatial Audio USB , EQ and all enhancments didnt work anymore

UPDATE : i installed The new Synapse to see what version of THX spatial audio USB will be install and it was 3.0.26 i think (forgot it :D ) and volume mixer is working like a charm

the point is Synapse 3 is installing 3.2.0.0 so the problem is new version of THX Spatial audio USB that volume is broken

razer where are you ? we are telling you what is the problem and where you can find it but .. meh

new synapse is so bad and buggy btw

 

 

Pedramdx
Userlevel 2

Try removing THX Spatial Audio USB from your Add/Remove programs. Made my volume mixer work again.

but if we remove it we still have THX features or not ? i mean EQ and THX profiles for games

 

EDIT : after uninstalled THX Spatial Audio USB , EQ and all enhancments didnt work anymore

everApricotsystem735

After the driver reinstall fix, Synapse EQ doesn’t work: bass boost nor sound normalization. Anyone knows why? Device properties → enhancements → bassboost and sound normalization don’t work either, have no effect on sound at all

everApricotsystem735

Try removing THX Spatial Audio USB from your Add/Remove programs. Made my volume mixer work again.

Worked for me too, thank you. 
And, as someone in here, I too had 2 separate THX drivers installed, one new and one old, 3.0.x something.

B

Can confirm uninstalling THX Spatial Audio USB from the Add/Remove programs list made my volume mixer work. The strange thing is I had two variations of this installed (when I verified I had none installed when I went to reinstall the software) so I have one version that is installed right now. The version number of that driver installed is version 3.2

I am also currently using the Razer Blackshark V2 Headset.

CeRbErU30

Try removing THX Spatial Audio USB from your Add/Remove programs. Made my volume mixer work again.

Can confirm this also works for me. Which is curious since It’s one of the first things I tried after I started having this issue and it didn’t change anything back then.

Kurondrion

Try removing THX Spatial Audio USB from your Add/Remove programs. Made my volume mixer work again.

M

Gio
According to our senior technical support, the issue is temporary due to an ongoing Razer software upgrade. However, we would still like to request your Razer Synapse logs and MSinfo to escalate your case to senior technical support for further assistance.


Gio
Gather Synapse Logs.
Please follow the instructions here:
https://mysupport.razer.com/app/answers/detail/a_id/1462/~/how-to-gather-razer-synapse-logs-from-a-pc


Gio
Gather MS Info.
Please follow the instructions here: https://mysupport.razer.com/app/answers/detail/a_id/5535/~/how-to-get-msinfo-logs


Gio
You can upload it to Google Drive or Dropbox and share the link with us.

Important: Ensure the link is shareable/public and the file size does not exceed 20MB. For files larger than 25MB, refer to our guide on at: https://mysupport.razer.com/app/answers/detail/a_id/4011

Me

So are you telling me that Razer has acknowledged its an issue and I can expect a solution in a near future update?


Gio
Absolutely!

 

At least we have official confirmation I guess?

CoolBlacksmartnexus835

Same problem, thanks for the tip to disable Audio Enhancements in Windows settings, at least i can change the volume until razer fix it

Pedramdx
Userlevel 2

so the last update didnt fix it so im going to use Synapse 4 cuz i need music in games

Dollarovich

Issue is still not fix after the latest update. Razer has become such a joke

everApricotsystem735

im so glad that im not the only once experiencing this, i have been googling n trying to find the root cause of it, only to realise that it was razer’s update that caused it.

Also, i have another issue and its related with discord. when im streaming on discord, those spectating me would hear constant (170bpm) ticking sound. It started happening after the latest synapse update. Im still unsure if its due to synapse, i might uninstall synapse and all its files to see if the ticking is still there.

If anyone is facing the same issue please tell me!!

A fix for discord streaming is to disable experimental technology for audio capture of your games setting in audio & video settings catergory. 

FroZen

Just installed the latest update.. Can confirm yeah still doesn’t work. 

G

The issue seems to be fixed on my end with the latest update 3.9.430.42305

I am sorry I lied. It is still broken

H
Userlevel 1

the new update didn't fix the issue

G

The issue seems to be fixed on my end with the latest update 3.9.430.42305

T

if you make feedback (in synapse) they’ll respond to you in email, they want someone to bite the bullet and install logging software for it

E

...

Kitsune66

Same issues as everyone else, ridiculous that this wasn’t caught before the update went live, and even more so that it hasn’t been fixed by now.

Pedramdx
Userlevel 2

after 1 month still nothing :| devs u ok there ?

M

same issue

K

Same issues for me with the Blackshark V2. I manually installed and updated the “usb sound card driver” and that fixed my physical mute button not working. But, it did not fix either the windows volume mixer issues or the functionality of the Xbox Game Bar mixer either. I tried to chat with support and they wanted me to purchase a replacement at MSRP, then ship in my current headset because it was “probably” defective. Only if they determined it to be defective once received would they refund my money. I bought the V2 on sale 2 years ago and the MSRP is 80 more than you can buy it not on sale at best buy right now. No thank you. How about you fix synapse, RAZER!

Z

I’m having exactly the same problem after the update. To be honest since that audio stuff up they did awhile back it’s never been as good. But WIndows Volume Mixer is not changing sound now since update.

 

Razer please fix and update!

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