Windows App Volume Control Not Working After Synapse Update | Razer Insider
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Question

Windows App Volume Control Not Working After Synapse Update

  • 21 March 2024
  • 83 replies
  • 8671 views

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.

The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.

I have tried the following:

  • uninstalling Synapse
  • uninstalling the device from Device Manager
  • installing all Windows Updates
  • updating all audio drivers through Windows Updates
  • running the Device Detection Troubleshoot Tool to remove all Razer and THX drivers
  • resetting the headset through Synapse
  • restarting the computer multiple times
  • plugging the USB dongle into multiple other USB ports

My Synapse is currently on Version 20240320 (reported in-app) or 3.9.0229.022700 (reported in Windows’ Installed Apps page), and if it helps, Razer Central is on Version 7.15.0.675.  My THX Spatial Audio USB is either Version 1532-0529 or 3.2.0.0 according to Windows’ Installed Apps page.  I’m on Windows 11 Pro 23H2 (22631.3296).

I’d like to be able to use the Synapse features AND to be able to control app volumes in Windows like I could previously.  I’m hoping this is just a bug.

Anything else I can try?

Thanks!

83 Replies

M

Sort of coming back from page one to also clarify that things have yet to change. Every now n then each month I turn Enhanced Audio back on to check if things work now, and am met with the unfortunate news that things still haven’t been changing at all.

I am using the Enhance Audio Off Method to do anything now and honestly SOMEHOW find no Audio Enhancements to actually be better audio now just from how long its been lol. Mind you, I am also not using Sonic Audio Spatial for the spoken of reason of it echoing.

Not switching out for another company simply because I feel I’ve relied/dug my self into so much on Razer and that I don’t really know what others to pick and if they would actually be better and not biased just because Razer is having issues.

I have been communicating with them regularly, I was assured a fix would be implemented in the near future, that was 2 months ago. I recontacted them recently and they seem to be avoiding commenting on the statement their agent made of it being an official issue. They just hound me to download their THX log collector and bug fix for them.

L

maybe its suing time? we are not hired in any capacity to fix this for razer and tbh i think they need their butt spanked a bit to get back in line...this is getting ridiculous. im a customer not a unpaid intern. 3 months of all of us getting diddled around by “BIIIIIIIG RAZER” lol

 

for real tho im done.  wont ever touch another razer product and ill do my best to drive away anyone i know personally from making the same regretful mistake i made by buying any razer products. only reason im still dealing with this BS is because i dont have cash to buy a brand new decent headset and  a actual mic

 once i have that money RAZER you wont ever see another dime from me or anyone i know so enjoy *tips moderator fedora*

 

F

Having the exact same issue, makes the headset completely unusable. luckily I bought mine from Amazon and even though I am way over my 1 year return window they have agreed to refund me since Razer have effectively removed an advertised feature (volume/chat Mix) post sale.  just linked the support rep to this thread. bye bye Razer synapse

E

I had this problem right now, same as you. The only thing that i did is uninstall the THX Audio USB from Installed apps and it worked

BaltasarHenderson

I upgraded from my huntsman elite v1 to the V2 because i had a faulty scroll wheel just to find out about this bug. Someone inside razer really doesnt want me to have a properly working volume knob on my keyboard. The weirdest thing is that i programmed my basilisk sensitivity buttons to change volume and that works as it should, but as soon as i try to use the keyboard scroll wheel for it, it just freezes in place.

Razer's entire software lineup needs a complete restart from 0. It's so buggy in the most annoying and inexplicable ways.

C

I had this problem right now, same as you. The only thing that i did is uninstall the THX Audio USB from Installed apps and it worked

@EmanuelPlayz that fixed the problem! Thank you so much! I have tried almost everything before that too.

DarknessBeats

I had this problem right now, same as you. The only thing that i did is uninstall the THX Audio USB from Installed apps and it worked

@EmanuelPlayz that fixed the problem! Thank you so much! I have tried almost everything before that too.

I tried it but it didn't work for me :/

There was 2 THX Audio USB and 1 THX V3 APO, i only uninstall the both THX Audio USB and the issue still there.

M

Update today, 16/07/2024, solved the audio slider issue for me, although the audio slider is delayed before it updates volume it still seems to be functional.

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