I’ve been using this controller for some hours as it’s arrived today. I’ve got it updated to the latest firmware via the Xbox app.
However, I've got an issue where after mapping the additional buttons M1..Mx. When playing for sometime, they reset to the default ones. Especially, M2 M3 and M4 they reset by themselves. In order to try and fix it, I need to remap the buttons even though they are showing fine in the app. So, I enter to the only created profile I’ve got in the app and re-assign the mappings to the same ones I’ve had configured, not even changing anything and it works fine after clicking on OK.
Then after sometime when playing the game, the issue starts again, so the mappings are not persisting. Which is of course, very frustrating and the controller isn’t doing what’s supposed to do.
Tried to contact the chat support, but it’s not working either… it says ‘something went wrong, try again’ I did it 3 times to reach the same level, so not even the chatbot is working. I’m thinking if I’m going to stay with this one or ask for a refund.