- Nice (Razer Support)
- Jay (Razer Technical Support)
- Max (Razer Senior Technician/Escalations Team)
- Chad (Razer Level II Technical Support)
- Keith C. (Razer Level II Technical Support)
- Ken (Razer Technical Support/Senior Technical Team)
- Vincent (Razer Technical Support/Escalations Team)
- Angelica P. (Razer Level II Technical Support)
- Amiel (Razer Escalations Team)
*Removed Ticket Numbers from public view.
...and I'm getting nowhere. Every email I get from support and the new person "assigned to my case" asks for system information, logs, or ridiculous questions (why are you asking me for my name and email after two weeks of communicating with me...via email? Why are you asking me for serial numbers that I already provided?). I spend the time reinstalling/gathering information/etc but it just gets moved to someone else and I've gotten NO feedback as to my problem in almost a month.
My issue:
I will sporadically lose my profiles within synapse. The devices are still connected and functioning, but all mappings and macros are no longer working. This happens in-game and it could take minutes to hours for the problem to recur (hence, sporadic).
This has happened with Synapse versions ver 3.6.331.31613, Synapse ver 3.6.0415.040812, and now Synapse ver 3.6.0430.042101
I have reinstalled all Razer software, reinstalled .NET, drivers, etc...multiple times.
My remediation:
Exit my game, kill the Synapse processes, and restart Synapse.
At this point, if I can't get this to work as promised I intend to RMA all of my Razer equipment for a refund -- everything. I'd rather switch to a brand that focuses on quality and stands behind their products with adequate support.