Audio delay after latest Synapse update | Razer Insider
Question

Audio delay after latest Synapse update

  • 17 November 2023
  • 26 replies
  • 2075 views

  • Anonymous
  • 0 replies

Hello, i have Kraken Ultimate and yesterday i performed a clean Windows 11 installation on my computer in a attempt to fix the audio issues caused by the latest Razer Synapse update, even after format the computer and install the Windows again and the latest Synapse update from nov 16th i'm still facing audio issues, the quality of audio is good but when i go to watch videios or listen any songs on my computer, they have a little delay from the audio in the start of the video or music, i noticed that this issue is more frequently when i go to watch some videios on the youtube, i hope Razer fix this soon.


26 Replies

The current solution does the following, (if you rarely use Razer Synapse, uninstall it for now or leave it installed, it doesn't matter).

Next, search for "system sounds" in Windows and go to the "Playback" window, click on the properties of the Razer device you are using, go to "Enhancements" and disable all enhancements. It may not sound the same anymore, but you will notice a super incredible change and without delays when browsing.

Hey,

I thought I was alone with this issue, good to finally find a common thread of people who are dealing with the same issue I deal with. I thought when upgrading to the 2023 Blackshark V2 Hyperspeed, I would get a boost in performance, audio, etc., though I’ve only gained the issue where even joining one roblox game, or playing a song on Spotify, and the whole headset goes haywire. Everything starts to glitch, sound glitchy, and the ping on some of my games tend to skyrocket. Anything to fix this yet, as I really don’t want to buy another brand of headphones.

Well, maybe Razer isn't interested in repairing it...

Yeah, i noticed this about 2 moths ago, last 2 weeks it was okay, and yesterday the issue is back (Blackshark V2 with usb soundcard /Razer Synapse Beta)

i also have issue with my blackwidow elite keyboard have issue with “input stuck” i mean the physical key/switch is working fine, but the software registers constant input until i press it again, or actually any key if im correct.

it’s especially annoying in games with WSAD and when alt tab-ing to browser and suddenly the page start scrolling on it’s own because of TAB being registered as pressed.

Razer prodecues very good hardware, but they need to also hire more good software engineers for sure

Hey,

I thought I was alone with this issue, good to finally find a common thread of people who are dealing with the same issue I deal with. I thought when upgrading to the 2023 Blackshark V2 Hyperspeed, I would get a boost in performance, audio, etc., though I’ve only gained the issue where even joining one roblox game, or playing a song on Spotify, and the whole headset goes haywire. Everything starts to glitch, sound glitchy, and the ping on some of my games tend to skyrocket. Anything to fix this yet, as I really don’t want to buy another brand of headphones.

Well, maybe Razer isn't interested in repairing it...

Hey,

I thought I was alone with this issue, good to finally find a common thread of people who are dealing with the same issue I deal with. I thought when upgrading to the 2023 Blackshark V2 Hyperspeed, I would get a boost in performance, audio, etc., though I’ve only gained the issue where even joining one roblox game, or playing a song on Spotify, and the whole headset goes haywire. Everything starts to glitch, sound glitchy, and the ping on some of my games tend to skyrocket. Anything to fix this yet, as I really don’t want to buy another brand of headphones.

Hola, tengo el mismo problema y tengo el Razer Kraken Ultimate. El problema que tengo es exactamente el mismo. Me parece una falta de responsabilidad por parte de Razer que no reparen un problema con unos auriculares de este rango de precios.

Hello, i have Kraken Ultimate and yesterday i performed a clean Windows 11 installation on my computer in a attempt to fix the audio issues caused by the latest Razer Synapse update, even after format the computer and install the Windows again and the latest Synapse update from nov 16th i'm still facing audio issues, the quality of audio is good but when i go to watch videios or listen any songs on my computer, they have a little delay from the audio in the start of the video or music, i noticed that this issue is more frequently when i go to watch some videios on the youtube, i hope Razer fix this soon.

Hello, I have the same problem and I have the Razer Kraken Ultimate. The problem I have is exactly the same. It seems to me a lack of responsibility on the part of Razer that they do not repair a problem with headsets in this price range.

Poor people still looking for solutions after 5 months. If you didn’t get a update fix for 5 months, you better forget it already. Your only solution is to find a driver version older than 5 months, disconnect from internet, install the old driver and and disable the auto-updates before reconnecting. Since Razer doesn’t provide older versions, good luck all. 

any solution? 👀

Same issue with Razer Kraken Kitty Quartz BT

my razer reviathan vs pro also get delay 1-2 seconds,just claim warranty come back still delay.so tried to use razer....pc spec asus rog z790A wifi II  bluetooth 5.4

Same issue as well on the Razer Blackshark v2 Pro (2023 edition). Bumping this thread.

Same issue here with the razer blackshark v2 pro’s. Bumping the thread. Please release an update razer

I’m having a similar issue with the same headset (Kraken Ultimate), I always use the THX Enabled and when I updated to win 11 every time I start a video or audio the spatial audio like fade in in 2 seconds and its really bad, I’m also experiencing some issue when playing games, the background app audio change the profile, EQ, Spatial audio preset or something like that ‘cause it turns into a louder and crispier sound that goes back to normal when closing the game, I don’t know if it is a windows issue or a THX issue or a Synapse issue or even a Hardware issue, but probably its something software related ‘cause this started happening suddenly.

Same issue. Bumping.

Userlevel 3

So do you clowns actually plan to fix this issue any time in the foreseeable future or at the very least let us opt into the older versions where we didn’t have audio issues?

 

Looks they are dead again - or maybe the only developer was fired and no-one good enough was found to fill the position.

 

RAZER - if someone from your side mistakenly will watch this reply, keep the following sentence in mind, because clearly you don’t have here an employee with good communication skills able to manage your troubled relation with those affected by this unreal Synapse update. 

The nodal point for a good customer service should be : no gap in communication with your customer. Things are going well or not - keep them informed, talk to them, make them your friends, raise your sales with 3% just because of this friendship. You have a problem which cannot be solved in a moment ? - talk openly and they will understand or else you will broke the trust (actually your are doing this right now).

Why on Universe is so hard to come  here to say something from time to time Razer ?.
You don’t have enough money to pay a good moderator / communicator ? - we can raise a fund no problem, just let us know what’s happening - 2 months from the broken Synapse update still no spatial sound control as on the last working Synapse.  

I’m experiencing the same, using the latest drivers in THX Audio mode.

So do you clowns actually plan to fix this issue any time in the foreseeable future or at the very least let us opt into the older versions where we didn’t have audio issues?

I have a Razer Kraken Kitty headset and I am still having this exact issue. I’ve tested another headset and speaker I have and there was no delay, the delay only occurs with a Razer Headset. I really hope there’s a fix for this soon.

If your headset has a 3.5mm plug, just plug it directly to your PC’s audio jack. Mine luckily does so I can circumvent this issue, although would be nice to use the THX Spatial Audio instead, but until they fix this issue, that’s basically only way to go around the lag.

It would be nice to use wireless headphones wirelessly……….

If your headset has a 3.5mm plug, just plug it directly to your PC’s audio jack. Mine luckily does so I can circumvent this issue, although would be nice to use the THX Spatial Audio instead, but until they fix this issue, that’s basically only way to go around the lag.

Im glad im not only one. Same here. Super annoying I cant hear when someone joins discord, turn on live, every new sound with delay.

I have this exact same problem… I really wish they’ll fix it soon, cause all of the problems they create directly from their Synapse updates are really starting to push me off from buying Razer products and it is a shame, cause i generally like them.. :(

I have the same problem, this update is so bad. 

I also have this issue, it’s very annoying because if you for example pause a Youtube-video and then go back to it, you miss out 3-5 seconds of it because the audio doesn’t start playing immediately. And this started happening with the recent updates.

 

It’s really weird Razer even allowed this kind of audio issue exist in the first place, don’t they taste their updates?

Yeah, the issues caused from the latest update is really annoying, i hope they fix all of them very soon!!!

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