Audio delay after latest Synapse update

I also have this issue, it’s very annoying because if you for example pause a Youtube-video and then go back to it, you miss out 3-5 seconds of it because the audio doesn’t start playing immediately. And this started happening with the recent updates.

It’s really weird Razer even allowed this kind of audio issue exist in the first place, don’t they taste their updates?

Looks they are dead again - or maybe the only developer was fired and no-one good enough was found to fill the position.

RAZER - if someone from your side mistakenly will watch this reply, keep the following sentence in mind, because clearly you don’t have here an employee with good communication skills able to manage your troubled relation with those affected by this unreal Synapse update. 

The nodal point for a good customer service should be : no gap in communication with your customer. Things are going well or not - keep them informed, talk to them, make them your friends, raise your sales with 3% just because of this friendship. You have a problem which cannot be solved in a moment ? - talk openly and they will understand or else you will broke the trust (actually your are doing this right now).

Why on Universe is so hard to come  here to say something from time to time Razer ?.
You don’t have enough money to pay a good moderator / communicator ? - we can raise a fund no problem, just let us know what’s happening - 2 months from the broken Synapse update still no spatial sound control as on the last working Synapse.  

I have this exact same problem… I really wish they’ll fix it soon, cause all of the problems they create directly from their Synapse updates are really starting to push me off from buying Razer products and it is a shame, cause i generally like them.. :(

Same issue with my BlackShark V2 Pro and Synapse 3.8.1031.110912 (20231110) on Windows 10. For me, it's especially noticeable when I am watching videos (with MPC-HC e.g.) and skip around. Then most of the time the audio cuts out for 1-2 seconds (really annoying when I could not understand something, skip back, and then I hear no sound at all).

Interestingly, these intermittent audio cuts are application localized. As in, I can continuously listen to music with one application and have the audio cutting out in another one. Therefore, the actual headset connection itself is not interrupted.

Never had audio issues in the past. The recent broken synapse update introduced this bug and the update from the 16th did not fix it.

I’m having a similar issue with the same headset (Kraken Ultimate), I always use the THX Enabled and when I updated to win 11 every time I start a video or audio the spatial audio like fade in in 2 seconds and its really bad, I’m also experiencing some issue when playing games, the background app audio change the profile, EQ, Spatial audio preset or something like that ‘cause it turns into a louder and crispier sound that goes back to normal when closing the game, I don’t know if it is a windows issue or a THX issue or a Synapse issue or even a Hardware issue, but probably its something software related ‘cause this started happening suddenly.

Yeah, i noticed this about 2 moths ago, last 2 weeks it was okay, and yesterday the issue is back (Blackshark V2 with usb soundcard /Razer Synapse Beta)

i also have issue with my blackwidow elite keyboard have issue with “input stuck” i mean the physical key/switch is working fine, but the software registers constant input until i press it again, or actually any key if im correct.

it’s especially annoying in games with WSAD and when alt tab-ing to browser and suddenly the page start scrolling on it’s own because of TAB being registered as pressed.

Razer prodecues very good hardware, but they need to also hire more good software engineers for sure

I’m experiencing the same, using the latest drivers in THX Audio mode.

Im glad im not only one. Same here. Super annoying I cant hear when someone joins discord, turn on live, every new sound with delay.

If your headset has a 3.5mm plug, just plug it directly to your PC’s audio jack. Mine luckily does so I can circumvent this issue, although would be nice to use the THX Spatial Audio instead, but until they fix this issue, that’s basically only way to go around the lag.

my razer reviathan vs pro also get delay 1-2 seconds,just claim warranty come back still delay.so tried to use razer....pc spec asus rog z790A wifi II  bluetooth 5.4

Yeah, the issues caused from the latest update is really annoying, i hope they fix all of them very soon!!!

Hey,

I thought I was alone with this issue, good to finally find a common thread of people who are dealing with the same issue I deal with. I thought when upgrading to the 2023 Blackshark V2 Hyperspeed, I would get a boost in performance, audio, etc., though I’ve only gained the issue where even joining one roblox game, or playing a song on Spotify, and the whole headset goes haywire. Everything starts to glitch, sound glitchy, and the ping on some of my games tend to skyrocket. Anything to fix this yet, as I really don’t want to buy another brand of headphones.

I have the same issue and I cannot unhear it 😫