my peripherals are not loading in synapse | Razer Insider
Question

my peripherals are not loading in synapse

  • 5 October 2023
  • 1 reply
  • 87 views

the loading circles are not moving at all, i’ve waited over 2 hours, and I’ve reinstalled synapse many times,

and i can’t access any tab on the top (synapse,accessory, keyboard….)


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1 Reply

Userlevel 7

Hi @buka2137 ,

 

For further isolation, try running the Synapse app as Admin and follow the steps here for repairing Synapse. Should the problem persists, let me know through PM and gather the Synapse logs by following the steps here. You can use Google Drive for sharing files with me. So I can kickstart a support ticket and help you escalate your concern to the software team for advanced resolution. Thank you!

 

*Thread locked to curb conversation to PM.