Razer Synapse keeps hanging the internet connection on Identifying win7x64 | Razer Insider

Razer Synapse keeps hanging the internet connection on Identifying win7x64

  • 1 February 2019
  • 4 replies
  • 89 views

In the windows 7 event log I see two errors at the startup of my machine
System
- Provider [ Name] Application Error
- EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000
- TimeCreated [ SystemTime] 2019-01-31T21:35:01.000000000Z
EventRecordID 173045
Channel Application
Computer DVD-PC
Security

Application Error:
Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x5c4ad0b3
Faulting module name: mscoreei.dll, version: 4.7.2558.0, time stamp: 0x59d41292
Exception code: 0xc0000005
Fault offset: 0x0002aca4
Faulting process id: 0xb88
Faulting application start time: 0x01d4b9956821ba19
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Faulting module path: C:\\Windows\\Microsoft.NET\\Framework\\v4.0.30319\\mscoreei.dll
Report Id: 102f858c-25a0-11e9-9b50-001a7d0aba51

And a dot net runtime error:
Application: Razer Synapse Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 71E7ACA4

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4 Replies

I have the same problem.
I fixed my own problem. It turns out Synapse 3 loads itself when the internet connection is not available at this time.
If internet connection is not present, Synapse 3 crashes and hangs the internet connection until connection service is restarted ( I will record a dedicated video to show how this method works and I hope the folks from Razer find this useful too ). To fix it do the following:

1. Open windows services manager and set all Razer related services to "start: Automatic ( delayed )"
2. Open "msconfig.exe", go to "Startup". Write down all the Razer related commands that are being executed and uncheck the checkbox next to their names.
3. Open "Task Scheduler". Expand down its library and create a new folder. Name it "Razer".
4. Click on the "Razer" folder you created in point (3) and Right-Click in the white window on the right.
5. Select "Create New Task..." and a window will appear similar to the one below.

6. Give it the paths to the executables in point (2), make the task run with administrator privileges and only when an internet connection is present.
Today I will make a whole video for this so sit up tight.
The video is ready to be watched. Please Razer, fix that so not every user must go trough all that ;)

The error different after the last update. The problem is getting worse. I cannot fix it with the traditional method.

Application: Razer Synapse 3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Razer.Synapse3.App.TaskSchedulerOnUnobservedTaskException(System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at Razer.Synapse3.App+<>c.<RegisterGlobalExceptionHandling>b__44_3(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.Threading.Tasks.TaskExceptionHolder.Finalize()

Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0xede90e68
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x12b88aae
Faulting process id: 0x1d04
Faulting application start time: 0x01d4fe91d35fb820
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe
Faulting module path: unknown
Report Id: 4d936b11-6a85-11e9-a5a4-5048494f4e43

Fault bucket, type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Razer Synapse 3.exe
P2: 3.1.627.5
P3: ede90e68
P4: Razer Synapse 3
P5: 3.1.627.5
P6: ede90e68
P7: 1c
P8: 6
P9: System.NullReferenceException
P10:

The contents of REPORT.WER of the crash log:
https://drive.google.com/file/d/1YLpHzak3QtvnWVaQDUGd3ciWRuLPDked/view?usp=sharing