Razer Synapse stuck on "Connect R.S. compatable device" | Razer Insider

Razer Synapse stuck on "Connect R.S. compatable device"


I am using a Razer Naga mouse and as of May 1st the Synapse does not register it, but my color settings are still working, I just cant use any of my macros or open anything in the synapse. I tend to swap between macros 5-10 times in a day for certain profiles, and it was working until it just suddenly wasn't (never closed synapse).

I have tried rebooting, changing the USB port, and uninstalling than reinstalling Synapse. Nothing works.

Windows 10 home edition


The menu it is stuck on.
https://imgur.com/72SrORi

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4 Replies

Userlevel 7
I dont quite get what kind of issue you have i can only assume your mouse is not recognized in synapse ? Can you be more specific and write what exact mouse you use and version of synapse.
I'm having a similar issue, I have a Deathadder Elite and synapse 2.0 and it refuses to recognise I have my mouse plugged in after a re install of windows and synapse.
Userlevel 7
ventureLightCyansigns622
I'm having a similar issue, I have a Deathadder Elite and synapse 2.0 and it refuses to recognise I have my mouse plugged in after a re install of windows and synapse.

Try install synapse 3 🙂
Fixed, BFD, you're my hero.