[SUPPORT VIDEO] How to Fix Razer Synapse When it Fails to Start | Razer Insider

[SUPPORT VIDEO] How to Fix Razer Synapse When it Fails to Start


Userlevel 7


System admin or firewall restrictions, corrupted or missing files or a log-in issue can cause the Razer Synapse to not open.

Please note that any damages caused by upgrading or modifying your Razer product are not covered by Razer's Warranty Policy. For more information, see Razer's Warranty Policy.

Visit the Support page: Razer Synapse 3 cannot launch or crashes

- - -

Insiders, what do you think the next Support video should be? Comment with a topic. Great suggestions will be rewarded with the repeatable "Nice" achievement.

Also, for every 20 comments on this thread and the YouTube video, I'll be giving away a random "Great" Achievement. Insiders, be sure to leave your Insider ID in the YouTube comment to be eligible.

Lastly, for those of you who subscribe to the Support channel, we'll be doing massive Silver giveaways for each milestone, so be sure to tell your friends, smash that like button and subscribe to the channel.

This topic has been closed for comments

39 Replies

Hey so when im going to services and try to turn on razer synapse service it says "stopped" and when i try to turn it on again it still says stopped pls help
Hello,

since i cannot find the suited thread or section on this forum for my issue. I decided just to leave it here.
In the hope that someone is able to help me or a forum mod could move this post to the desired section.
I received my Razer wolverine v2 Chroma today. The controller feels amazing... But i am unable to remap my extra buttons since i cannot update my controller in the Razer controller setup for Xbox.

It stays stuck on 0% i have tried everything the controller is detected by the pc and software but i cannot get it to update....
I just bought the Viper Ultimate and Synapse refuses to run for me on Windows 10. I've reinstalled the latest version (26 Nov 21) about four times now. The Razer Central app loads fine, I can login fine, Cortex runs fine, all of the services (ie Razer Synapse Service, RzActionSVc, etc are running the background. Temporarily disabling my firewall didn't help, A clean install as administrator and running as administrator didn't help, using different USB ports doesn't help, restarting the processes doesn't help, using my mouse wired doesn't help.

I guess I might have to return this mouse for a refund, shame as it's one of the few ambidextrous mice around that has features I want. Might be back to the Logitech G Pro for me. :frown_:
take the opportunity to bug report also this is regarding Razer viper 8K

open up RAZER SYNAPSE 3.6.1130.111217
inside CUSTOMIZE scroll to CUSTOMIZED
here click on Mouse FUNKCTION
also notice to do this
RAZOR Hypershift have to be enable

click on left click enable turbo
set speed 20 (press / sec)

trying to save this profile setting up to the cloud service can not be done
or trying to save this as local save profile with the setting abow cant be done as you have to do the same every singel time

it will fail every single time with this setting and yes have been trying alot
Userlevel 7
That's a good info for someone in need.
The Razer Central Service mentioned in the video does not even existed
I have never had any problems with Synapse. But I bookmarked this just in case I have this one in the future. Thanks!
Still don't need this one but thanks for those who asked for it.
Thank you qaurrarara
this never happened to me
Userlevel 7
This is kinda the basic troubleshooting stuff, i'm pretty sure people would like something more advanced and more accurate.
Userlevel 5
helpful, thank you!!
Userlevel 7
Sometimes I encountered this problem. Good to know there's a video to fix this.
Userlevel 7
Thankfully it hasn't happened to me. This looks like a terrible problem and I don't wish it to any gamer
Userlevel 7
Nice video! Thanks support!
Very imp info
Userlevel 7
nice video guide, as usual.
Userlevel 7
i just using synapse apps to turn off my razer mouse rgb, old skol gaming :D
everything is working fine
Userlevel 7
Didn't know this was an issue.. hope this is enough for all
Userlevel 7
So, i take it that there will be no guides on the 2.0 version, which is still used on some products even nowadays.
Userlevel 7
RAZER always looking out for their Insiders!!
i never had this problem but i know i can count on this video if it ever comes 🙂 thank you
Userlevel 7
Thanks for the Guide!
Userlevel 7
Luckily my Synapse works perfect. Thank you for the video and keep it up RAZER !
Thanks for the guide. Hope it helps for those who have problems using synapse