Synapse keeps logging me out | Razer Insider
Question

Synapse keeps logging me out

W
Userlevel 3

Synapse keeps logging me out randomly for the past few months. At first, it was not a big deal. It happened only when I restarted my PC. But lately it keeps happening even when I am doing something...

I am browsing the internet ? Logout.

I am watching movie with friends ? Logout.

I am playing online game, and I am in a middle of shoot-out ? Logout.

You never expect when it happens. It is just tiresome at this point. Anything I try to do, do not work. Repairing did not fix the problem (https://mysupport.razer.com/app/answers/detail/a_id/4535). Clean installation of Synapse did not work. At this point, I wonder if uninstalling it is not the best option here. I will wait for a fix to this problem. Thank you in advance for your help and response.

64 Replies

K

Same here!

I

i have been facing this issue sometimes also but recently it keeps getting more n more frequent

WinterSkyeasyheaven755

same thing keeps happening to me. It went from once every week or so to daily to now happening every few hours. 

T

same problem everytime i turn on my computer even tho i have the keep me logged in checked it logs me out

MattHargett

What login mechanism are the rest of you using? I logged in using Google signin, and on startup the “Welcome Back” dialog shows my username and Google profile picture. It shows a password entry control below that, and when I click on my profile, it demands that I enter a password. I don’t have a separate password, I only used my Google login to authenticate -- it shouldn’t be showing me a password entry control at all.

 

If I click “Not You” and re-authenticate via Google again, I can get into the app. Every other app where I use Google auth, it caches the auth tokens and doesn’t make me refresh the login on every app launch.

 

TolisCoo

Same here. Will anybody help us from Razer?

F

Brilliant.  Yes hardware needs always online requirements!

 

Anyway, make sure you have all root razer applications set to run as administrator.  It solves multiple problems, let me know your mileage.

 

PalePinksharpcentral975

same here and sometimes i cant even star the synapse app  without turn it off in the task manager like 3 or 4 times or restart my pc i dont buy expensive products waiting for a trash software. i bought mouse, keyboard and mouse pad, its like 300 dollars for nothing. DIS BRAND WAS THE BEST… WAS.

I HAVE LIKE 4 OR 5 MONTHS WHIT THIS ISSUE.

F

….

 

 

Have you tried running as admin?

R

same here…...

bizNadeshikoPinkCORAL117

Cannot login (only a blank window appears). No access to the Apps and Devices then!!!

E

Same here. Tried everything. Also reinstalled. Worked for a few hours and then logged me out again. Razer needs to fix this i guess

PalePinksharpcentral975

….

 

 

Have you tried running as admin?

i did, worked whit razer cortex but synapse its the same

 

PurpleGliiterCats13

Same problem here

G

I’m getting logged out every 30 seconds!

E

Exactly the same problem as above. Has been happening sporadically for about a month. Luckily I only have a Razr mouse and it works without Synapse, but it’s very irritating as things like speed don’t show up on screen. ‘Keep me logged in’ is checked but randomly it still asks for a log in (like this morning) and sometimes will not start any Razr software at all on start up. Once even task manager failed to kick it off. I’ve not re-installed, and it seems like that isn’t going to help either.
If Razr don’t fix this soon maybe it’s time to ditch the Razr mouse. The old one is getting a bit worn anyway and I can find another make that doesn’t need constant logging in.

D

It’s clearly a software issue at this point. To many people with the exact same issue, myself included, happening a lot for the past month or so. A patch is needed to fix it.

Bathaa

Its getting worse on the last few months for me.

I can't even find the app on the Windows app list.

I do feel that all started after I’ve upgrade for Windows 11.

 

So Zero response from Razer here?

 

 

 

 

 

I

i hate this so much. this has been happening for months and i cant even get my custom preset from synapse anymore

 

C

Razer please go back to how it used to be! I’m crippled by using your mouse but can’t open synapse! None of my keybinds work and logging in does nothing, it just wants me to log in over and over. I need a reliable product.

N

I’m also having the same issue. This happens every few months for nearly three years now. Early on it was only a couple of logouts per week, now it’s logging out every hour or so. Though, today it has logged me out nearly 6 times per hour (roughly every ten minutes give or take.)

Every few months when this problem arises I back up all of my settings and completely reinstall all of their software. It has only been a successful solution a small handful of times. So it’s very likely coincidence that it worked at all, and unlikely that it is a real fix.

Currently, I’m on a completely different PC build from when it first started, along with different Razer equipment, and the issue still occurs. So this whole situation is definitely a reflection of Razer’s poor software quality and a great example of how little care they give to the concerns of their consumer base. Remember, this issue has been happening off and on for nearly three years. In fact, it was the reason why I moved on from Synapse 2 and upgraded my equipment. I don’t regret purchasing the new equipment entirely, but I do resent Razer and their lack of communication with issues such as this. Like most companies these days, they know they don’t have to do much customer service because options for quality products are limited. It’s very likely they are aware of the issue and have put it on the back burner, opting to address other issues instead. All that being said though, as someone who has been nearly exclusively Razer in the past, I’ll likely move on from their products in the near future. There’s no use in having an expensive mouse, keyboard, and headset if I can’t fully utilize my settings along with them. 

Note: This is not a post just to rant about Razer, but a real problem when gaming. When it logs out, I get tabbed out of certain games if I’m playing in full screen. So you could imagine how this sort of bug could be a serious problem.

O

I have been having this issue ever since I switched to Windows 11 and it is really annoying when I just want my keyboard settings to work with diablo 4.

 

It even logged me out while writing this post.

A

yes i am also having this issue and even worse it has affected my razar kraken v3 hypersense, no matter what, when i turn off my pc and next time i turn it on. the headset lights up however it is not even recognized as a headset and audio comes through speakers. have to unplug and plug every time i boot up now. headset works completely fine and my usb outlets are fine because when i use the mouse and keyboard in that slot its fine. end of the day its not a major issue just tedious and annoying. and this only began a month ago when the app started logging me and not working on boot up of my pc. suprised after a month nothing has been fixed usually razar has their stuff sorted out pretty quick.

P

Think I have a solution. My razer cortex and synapse was logging me out every 10 minutes and has been doing this for a while now. I think now its because it was out of date or the old update is broken. To work around this go to “apps and features” and select “uninstall” (Dont worry you wont have to uninstall it). Following this it brings up the options for uninstalling it through the razer software and this inclusdes the option to simply update it. Once I logged in after this it seems to be working fine and has not logged me out yet. It logged me in instantly to after I restarted my computer too. I dont know if this is a long term fix but it seems to have worked so far. If you cant use your synapse for more than 10 minutes at a time its worth a shot.

J

For me i’m trying to log in Razer appengine and when i do log in it instantly logs me out

 

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