Just updated to the latest version of synapse 3. The application is no longer recognizing my mouse which is a Razer Basilisk X Hyperspeed. I don’t see that mouse on the supported list. Was support for that mouse removed?
it seems that there are many others experiencing the sam problem with devices not being recognized.
I did not see any announcements on Razer’s site identifying this issue.
This topic has been closed for comments
Check this out, and see whether you had the same issue:
https://www.reddit.com/r/razer/comments/yrqdye/read_this_if_your_devices_no_longer_register_in/
https://www.reddit.com/r/razer/comments/yrqdye/read_this_if_your_devices_no_longer_register_in/
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- Razer Support
- 2398 replies
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14 November 2022
srine69
Just updated to the latest version of synapse 3. The application is no longer recognizing my mouse which is a Razer Basilisk X Hyperspeed. I don’t see that mouse on the supported list. Was support for that mouse removed?
it seems that there are many others experiencing the sam problem with devices not being recognized.
I did not see any announcements on Razer’s site identifying this issue.
Hi srine69,
Make sure to restart your PC after the Synapse 3 update and perform a clean installation of the Synapse app if you're still experiencing the same issue. You can follow the steps here and let me know through PM if that didn't help so I can start a case and raise your concern to the relevant team. Thanks!
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