Why is Synapse so broken?

Jayxe
Synapse is, without a doubt, the most embarrassing, unfinished, buggy piece of software I have ever had the misfortune of having to deal with. Why is it always - ALWAYS - so buggy? All I want is for the software to do what it tells me it's going to do. But that rarely happens. Macros don't record properly. Lighting effects don't save. Profiles don't switch. PROFILES DON'T SWITCH. This is the most incredibly annoying thing. I have a profile that I made for a game to spam quick attack (middle mouse button). and when I leave the game, it does not switch my profile back to default. So now when I middle click a web page to scroll, it just spams middle click until I manually change the profile back to default. There are so very many things wrong with all version of Synapse, and I plan to eventually write them down as I run into them. But it's getting harder and harder to recommend friends, or even continue to be interested myself, to Razer. I would be so embarrassed to have released not 1, not 2, but THREE incomplete versions of software for all the peripherals made from this company. I am a big fan of the aesthetics and ergonomics of a lot of Razer's stuff, but I 200% loathe the fact that this incredibly sub-par software is required to configure them, and doesn't even do it right.

Itsmepancakess
i totally agree personally i just cant start synapse i tried all possible techniques but nothing works razer steals our money

• Uninstall Synapse
• Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
• Then restart your PC
• After reboot install Synapse again (as administrator).

Jayxe
Synapse is, without a doubt, the most embarrassing, unfinished, buggy piece of software I have ever had the misfortune of having to deal with. Why is it always - ALWAYS - so buggy? All I want is for the software to do what it tells me it's going to do. But that rarely happens. Macros don't record properly. Lighting effects don't save. Profiles don't switch. PROFILES DON'T SWITCH. This is the most incredibly annoying thing. I have a profile that I made for a game to spam quick attack (middle mouse button). and when I leave the game, it does not switch my profile back to default. So now when I middle click a web page to scroll, it just spams middle click until I manually change the profile back to default. There are so very many things wrong with all version of Synapse, and I plan to eventually write them down as I run into them. But it's getting harder and harder to recommend friends, or even continue to be interested myself, to Razer. I would be so embarrassed to have released not 1, not 2, but THREE incomplete versions of software for all the peripherals made from this company. I am a big fan of the aesthetics and ergonomics of a lot of Razer's stuff, but I 200% loathe the fact that this incredibly sub-par software is required to configure them, and doesn't even do it right.

Jayxe
What the fuck is this Razer? I only ever created 3 profiles. 3090MonsterDefault, Warframe, and Satisfactory. Why the hell are 3 more defaults made? Why won't the profile change from Warframe to Default when I close Warframe? And now, why won't any macros work under Hypershift? It claims I need synapse to run. IT'S RUNNING! Seriously, Razer, fire -EVERY- person in your software department and hire people who know what they are doing. This is absolutely BONKERS that the program is so incredibly broken and mishandled. Min Lian Tan, if you're reading this, I feel so embarrassed for you. This type of quality in the software is just so poor. I would never stamp my name on such low quality material.

gluemanwt
My gear is usually detected. However, my problem is that Synapse only remains functional for 3-5 minutes while in Studio. I know saving often is a good idea, but with this P.O.S. software, I have to save after every single design change. Even the smallest change. I never know when Synapse is going to crash. I've been down the "Uninstall re-install" road a few times already. I've watched the videos, read the chatter, done this, that and the other thing and it just comes down to this: The Razer software engineers should all be fired! Like Yesterday!

AndreAzevedo
stop demanding mass layoffs, you don't know people who develop synapse 3 about their mistakes, failures and successes. but what you should expect is that they take responsibility for what they do in the name of razer.

gluemanwt
I know if I had this many issues that were so blatant, I would have been fired when I was programming. At the very least, figure out who is responsible, and show them the door. I don't care how many there are.

AndreAzevedo
don't be surprised we're still on the turing line we'll still see a lot of broken bytes

xFPDx
Try Lovelace. A much better test of AI. There are probably better ones too. But I digress.

Try the input-remapper software, works very well.

Every update makes me miss the previous version.

• I have the Chroma Argb controller and the lightning rarely works as intended. Even at first boot it gets bugged with a static color and makes me restart my pc because; on previous versions, right clicking then exiting all the apps was enough to restart the synapse but now I have to kill every razer process manually to restart it, or I have to restart the pc.
• Everytime I want to create or edit a profile in the studio, it takes 3 minutes to move the mouse cursor and then I give up and quit.
• Can’t even rotate my fans on the studio.
• My Basilisk X sometimes drops the wireless connection and does not respond for a while.
• All my lightning stutters/goes on and off sometimes get stuck at a static color when my Basilisk X goes into sleep, even if I set the timer for 10 minutes this happens EVERY MINUTE.
• THXService  always using %10 percent of my cpu because of my Kraken TE.
• Annoying command prompt at every boot.
• My pc turns off in 2.5 minutes after pressing shutdown button. And in that 2.5 minutes all my lightning turns on and off again and again. I have never had this issue before a razer HID driver update.

Casually tried clean windows installs, uninstalling/reinstalling synapse etc. Then they want you to send logs to solve these issues, and mail you back 2 months later saying “we couldn’t recreate the issue” then close the case. I’m really really tired of it and regret buying my every piece of razer hardware. I have never ever used a more infuriating, annoying and buggy piece of software in my life before.

It truly is a terrible software. I updated to windows 11 and synapse simply stopped working. I reinstalled it and now it demands a product code to use spatial audio on a razer headset i’ve had for years. Thier customer support phone lines are so terrible that I hear only static or nothing at all. I’m never buying a razer product again.

The worst thing is that it isn’t just a razer problem. I have Asus armoury crate and it has loads of issues too. I hear iCue has it’s problems. It’s like there just isn’t any good software out there. But synapse is still the worst simply because it’s preventing me from using the headset’s spatial audio that I paid for.