Razer Viper Ultimate Cyberpunk 2077 Edition shows Black version on Synapse

Question

So I've bought my Razer Viper Ultimate Cyberpunk Edition last 2021. It shows that it is a Cyberpunk edition on my Razer Synapse app. But then one day, my mouse got low battery as in 0%. But as I charged it, the next time I saw it on my Razer Synapse, its just a regular Black Viper Ultimate. It automatically created a new RGB profile for the black version (Synapse says that my Cyberpunk edition isn't Online) as if I'm using a different mouse. Its been 2years and I cant seem to hold my OCD 🤐 Please send help.

tyomaloon · Answer

I encountered the same problem on my Razer Viper Ultimate Mercury Edition 2 weeks after purchase. I tried all possible reinstallations and resets, but nothing helps. However, I found out why it began to appear black. You need to install Synapse 4 beta and go to the mouse tab and in the serial number line it will be written NOSERIALNUMBER. On mice that have no problems with displaying the body color, the real serial number is written there. This means that it may turn out that this problem occurs due to the serial number in the firmware being misaligned. Try to check the same and post below.Perhaps this is some kind of problematic revision, but no one writes their serial numbers, although it is enough to write the first 9 characters of the serial number to find out about the revision of the mouse. My revision PM2218H17.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded