When installing Synapse 3.0 on Windows 10, it can progress to the last step before failing with a server access error. The issue seems to be with the Synapse installer rather than any actual server access. A work around is to install each module manually so that the Razer installer wizard is not used.
Step 1:
Open the installer log , It will be something like: C:\\ProgramData\\Razer\\Installer\\Logs\\RazerInstaller-ceed1f92-ff24-3445-be80-09ced0d23442.log
Step 2:
Go through the installer log and copy the web address of all the modules listed, there will be a bunch and you will have to fish for them.
EG:
http://cdn.razersynapse.com/1566350181hiSGg2MoRazerSynapseSetup_v3.4.0901.082102.exe
http://cdn.razersynapse.com/1562912123wzY7ZPyORazerCentral_v7.3.22.122.exe
http://cdn.razersynapse.com/1562739499No5Q2jBJRzGMS_Setup_V2.0.146.173.exe
http://cdn.razersynapse.com/1532494580S1lVvCUwRazerSynapseDependenciesSetup_v3.3.0725.072507.exe
http://cdn.razersynapse.com/1562584551GqdFBGPERazerNagaTrinitySetup_v3.4.0711.070816.exe <- get the one for your device from your log file
http://cdn.razersynapse.com/1561626623LcnjOm3nRazerAudioVisualizerSetup_v3.4.0711.062716.exe
http://cdn.razersynapse.com/15632692923hQ92mYsRazerPhilipsHueSetup_v3.4.0711.071614.exe
http://cdn.razersynapse.com/1566446008ecgoithXRazerChromaBroadcasterSetup_v3.4.0901.082211.exe
I don't beleive it matters what order you install them in so just download each one and install them.
Step 3:
Finally download and install the last one, the Razer synapse setup (different to the one giving us the error)
http://cdn.razersynapse.com/1566350181hiSGg2MoRazerSynapseSetup_v3.4.0901.082102.exe
You should now be able to launch Synapse 3.0
I found this solution after pulling my hair out for a while and notified Razer support, also asking them to share it on the forums since I don't post here let along lurk but they where not interested in the slightest which is very frustrating. Razer if you're reading, Do better.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.