S4 can't link game Excel anymore | Razer Insider
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S4 can't link game Excel anymore

  • November 3, 2025
  • 5 replies
  • 190 views
M

For many years in synapse 3 I had Excel linked to special profile. After migrating to synapse 4 few months ago I was unable to do so, so had to roll back to S3. Now, few weeks ago I tried S4 again and it worked this time. But today it stopped working. In the linked games tab excel was shown with comment "game not found". I deleted it from the list and tried to re-add it. For some reason when I choose Excel.exe with "brose" menu nothing happens, and it returns to the menu of linked games.
That is very frustrating for me, since Excel profile is the most important function in synapse for me.

      5 Replies

      O
      • OrigSleuth
      • Insider
      • November 9, 2025

      I have also had that problem.  I raised a ticket, however they were as much use as a single piece of kitchen towel to mop up the Pacific Ocean! (Totally useless.)

       

      If their hardware was not as good as it is, I would have dumped them for another brand. (Logitech or Corsair.)

      Razer Hardware Specs:Tartarus Pro, Blackwidow Chroma V2, & Basilisk V3 (retired to reserve mouse, due to Synapse 4 issues & lack of customer support). Mouse now replaced with Logitech G502X. The Nari has died and now replaced with a JBL set.
      M
      • mrMad-Cat
      • Author
      • Insider Mini
      • November 26, 2025

      Update on the situation: I’ve contacted Razer support, and they’ve acknowledged the problem, but said that 

      We are unable to provide an estimated date for the update fix because the issue will be fixed in future updates.

      That doesn’t sound for me too reassuring, and I believe I’ll have to live with it or roll back so S3 (for the second time...).

      M
      • mrMad-Cat
      • Author
      • Insider Mini
      • February 3, 2026

      3 months have passed. Checked today Synapse. No changes.

      😭

      Alanthier117
      • Alanthier117
      • Insider Mini
      • April 9, 2026

      I just started running into this exact problem. No longer scans for new games, just loads and then stops. doesn’t detect certain games that are actually there. Wont let me manually add with drag and drop nor manual browse.

      M

      Paths are a moving target in the WindowsApps folder, by the way. They update every time the app updates, and even when the path is correct and in Linked Games, Synapse doesn’t recognize the app running.

      Does your path in Synapse...Linked Games...Microsoft Excel match the one you see in Windows Task Manager...Processes...Apps for Excel? It has been working for me. What’s not working (not comprehensive):

      Windows Explorer
      Microsoft Edge
      Microsoft Outlook (New): This may be a WindowsApps access issue.
      Microsoft Teams (New): Same as above.
      Claude Desktop: Same as above.
      Mozilla Firefox
      Visual Studio Code

      Here’s the thread where I’m hearing about this the most: Razer Synapse not switching profiles for some (major) apps | Razer Insider

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