Volume control roll bar and multimedia keys don't work properly | Razer Insider
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Question

Volume control roll bar and multimedia keys don't work properly

  • February 25, 2025
  • 6 replies
  • 112 views
A
  • Anonymous

Blackwidow V4 Pro and Synapse 4 installed.

If Synapse is running and I run other certain apps, like a music streaming app, multimedia keys don’t work there and volume control stops working. As soon as I exit the music streaming app, volume control shows up reacting to the roll bar with significant delay. But sometimes it stops working at all. Only if I exit Synapse, it’ll be working.

I tried all the steps proposed by support documentation, like rei-installation of the keyboard driver, Windows update and clean re-installation of Synapse, but they didn’t work.

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6 Replies

X
  • Xero755
  • Insider Mini
  • 1 reply
  • March 1, 2025

I have the same problem.  I uninstalled Synapse 4 for a different and unrelated reason and now the only time that the multimedia keys will work for anything other than a scroll wheel is when I shut down Synapse.  Any solutions?

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1 person likes this
  • B
    bestBluebonnetload721
T
  • TripleL888
  • Insider Mini
  • 2 replies
  • March 4, 2025

Having the same problem here too.  The volume is acting as a scroll wheel but when i check the settings it says it is attached to the volume controls. Volume works fine with Synapse shut down. Also can not get the reactive colors to work.

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1 person likes this
  • B
    bestBluebonnetload721
B

same problem

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  • TripleL888
  • Insider Mini
  • 2 replies
  • March 8, 2025

I was able to solve my issues. First I went to installed apps and uninstalled all things razor. Then I opened file explorer and opened the program files folder and deleted all razor folders. I did the same for program files x86 too. Then I restarted computer and reinstalled synapse only. I unchecked the chroma app and skipped the others. After that installed then I installed chroma. Everything now works as it should.

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TripleL888 wrote:

I was able to solve my issues. First I went to installed apps and uninstalled all things razor. Then I opened file explorer and opened the program files folder and deleted all razor folders. I did the same for program files x86 too. Then I restarted computer and reinstalled synapse only. I unchecked the chroma app and skipped the others. After that installed then I installed chroma. Everything now works as it should.

OMG Thank you that worked!!!!!

A
  • Anonymous
  • 0 replies
  • March 14, 2025
TripleL888 wrote:

I was able to solve my issues. First I went to installed apps and uninstalled all things razor. Then I opened file explorer and opened the program files folder and deleted all razor folders. I did the same for program files x86 too. Then I restarted computer and reinstalled synapse only. I unchecked the chroma app and skipped the others. After that installed then I installed chroma. Everything now works as it should.

It worked, but only for some time. I was testing this solution, which seemed working at first. Volume control started to function as it should, so did multimedia buttons. Even the problem with integration with Warhammer: Vermintide 2 has gone away.

 

But now several days passed, and here I have again same problem: volume control doesn’t work in a music app or simply on YouTube. 

 

I’m tired of this low-grade software and returning the keyboard to the seller.

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