Now can switch ANC on/off or ambient, but cannot adjust ANC level in Synapse 4 version 4.0.86.2601160905 and beta version 4.0.86.2511170410.
Synapse 3 and Audio app are correctly.
Since 02-Nov-2024, I reported this issue to Razer Support staff.
By the way, last month (10-Dec-2025) Razer Support staff replied me that they tried to fixed.
What are Razer doing?
Razer support staff required me to upload same things (logs etc.) again and again and again. ☹️What can I say?
+1Dunno, don’t know chineese. Just upload the logs.
Dunno, don’t know chineese. Just upload the logs.
It is necessary to upload twice more? When I first reported this bug at Nov-2024, I uploaded logs by stuff requirement at same time.
+1Dunno, don’t know chineese. Just upload the logs.
It is necessary to upload twice more? When I first reported this bug at Nov-2024, I uploaded logs by stuff requirement at same time.
Yes, probably Synapse version may changed so they require new logs.
But as
There’s a new beta out, can you see if it resolves your issues?
Dunno, don’t know chineese. Just upload the logs.
It is necessary to upload twice more? When I first reported this bug at Nov-2024, I uploaded logs by stuff requirement at same time.
Yes, probably Synapse version may changed so they require new logs.
But as
CANNOT.
Synapse Beta Version 4.0.86.2601160836
Thanks for the feedback, there are still some patches coming in but I’ll take note of this one and check with the team.
+1CANNOT.
Synapse Beta Version 4.0.86.2601160836
oof… so yeah - just upload a new logs from this version and let them know it’s still not working.
Hey there,
Thank you so much for sharing your concern here. I will create a case for you and forward it to our relevant team for further assistance. To proceed, please provide the following details via PM so I can kickstart your case:
Device’s serial number:
Full Name:
Email address associated with Razer ID:
Phone number:
Country:
Also, please include the logs that you have uploaded before and put it in your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
*Thread locked to curb conversation to PM.
Hey there,
Thank you so much for sharing your concern here. I will create a case for you and forward it to our relevant team for further assistance. To proceed, please provide the following details via PM so I can kickstart your case:
Device’s serial number:
Full Name:
Email address associated with Razer ID:
Phone number:
Country:
Also, please include the logs that you have uploaded before and put it in your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
*Thread locked to curb conversation to PM.
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