Replies posted by ttsesm | Razer Insider

Replies posted by ttsesm

39 Replies

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ttsesm
posted in Systems

Do you guys get this in your blades as well?

Thanks for the feedback, did you try the "Breathing" mode, this is where I get the problem in my case. We have the same Realtek driver, since my windows is literally new as well. As I said I've just unboxed the replacement machine. I am also getting the underwater, electronic feedback, robot talkative, whatever sound. This is normal, I wouldn't be complaining for that but the other high pitch noise, ooohh man, it breaks my nerves. Also I do not think it is a driver issue. Because if you open the Realtek Audio Console -> Go to microphone settings -> and play with the filters I get it in all of them. Especially in the "All off" where supposedly you get the raw microphone output.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

@PsychoG33k, yup it seems so. That's why I am saying that I am not expecting something more. I guess it is a case where either I learn to leave with it and accept what it is or I take my toys and go to another playground. By the way, from your signature it seems that you have the same model as the one I am stating that I have the issues. Can you check whether you also have it?

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

For what it is worth and to give an update for my case, today and finally after 6 months got a new unit (shipped from Hong Kong with an assembly date 04/2020) with the same layout as my original purchase (I was very welcome to that). However, guess what? the same two issues are there to the new unit as well, especially the high pitch noise on microphone output. I am not expecting anything else to be honest since it seems apparently to be a generic problem on the OLED screen batch units (I guess a hardware failure or something). I've wasted extremely too much time and effort and instead of enjoying my blade I was sending it back and forth and seriously I do not want to get in another such loop. If they are willing to do anything else, good, if not I guess I'll have to leave with it and use the experience for next time.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

RagnarbladeIt's definitely static feedback . My assessment for your situation is it is caused by some poor capacitor or resistors on your motherboard. The mic is a cheap component and I'm sure they would had replaced it during rma. The mic is wired to the motherboard via a ribbon connector. Now if the mic wasn't the cause,. The feedback must be from the circuitry from the connector on motherboard to sound card dac chip. It's not going to be fixed until the motherboard is replaced as the audio chipset is soldered onto the board. P/s. My Razer stealth 13 early 2019 model also has strange crackling sound from onboard speakers at full volume and that's from both left and right speakers , I can hear that when I put my ears to the speakers grille. I didn't send in for rma as I think after rma , the Razer technician will likely unable to fix this and create more problems They have replaced not only the microphone but the whole screen twice, so I agree that it is a motherboard issue a

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

Brief update, we are reaching to 5 months and still my issue is not resolved. Razer, after me asking to come in contact with a senior representative offered to replace my blade (since apparently they cannot solve the issue), but guess what two weeks now they are trying to convince me to get a German (QWERZ) layout instead of the US (QWERTY) layout that I've bought. The excuse is, that they have run out of US layout stock (seriously?), which I do believe of course. My guess is that they want to empty their German layout stock considering that the Blade 2020 is announced already. In any case I have kindly refused twrice since I do not want a German layout and I've not paid >3k to get something else. As I explicitly explain to them I could have bought my blade from Germany (with better warranty terms) but I didn't because they couldn't offer me the US layout which I explicitly wanted. Now I have told them that if they cannot provide me with a US layout replacement unit, I would pref

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

@dekades sure I agree that it might be a "generic" harware issue and that's why I am asking other blade users here to see whether they are getting something similar on their mics, in that case let's say I might be able to swallow it easier though again I think we agree that it shouldn't be happening and there should be a better quality control either from the company that provides the screens to Razer or from Razer itself. However so far no one else has posted that he has the same issue, thus this makes me to believe that I am the unlucky guy and as you can understand if I can have a unit which it doesn't has such issues I would like to have it. Especially when someone has paid a premium bunch of money for such a machine and I am within the warranty period. As I said I would be curious to see if others have a similar issue, @iDATUS told me that he hasn't what about you and @Joikansai

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

@Joikansai nope I have only one year warranty, I've bought it from amazon.com last July since I wanted a US keyboard which you cannot get in razer EU and also at that point it was not possible to get a warranty extension neither from amazon nor from razer, which I wanted considering the crazy stories about the razer support. Anyways, I took the risk, pulled the trigger and here I am, one more crazy story for razer support. Regarding the mic, it is embedded on the screen. The question is how to the heck is related to the logo LED. My guess is that the wiring that transmits the electrical signal for the two is close to each other (most likely on the cable strip that connects the screen with the board) and most likely the shielding not the proper one, thus you get the whine on the microphone output. Just a guess though.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

@Dekades yup tried it no problem. I would not say that it is feedback, because in that case it would be showing all the time. I might be wrong though. In my case when I toggle the logo to the options "Static/off" this whining noise doesn't show up on the internal mic anymore, thus this confirms that it has to do something with the internal hardware. But considering and according to what the support team has reported to me that the technicians changed twice the screen I do not know what else to think, my guess would be the board. Then the question goes why they did not check/replace the board, I mean I've sent the unit THREE times!!!!

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

@Joikansai nope it is not in performance mode, it is on automatic. It is not always that loud, most likely there should have beeen some tasks running on the background at that moment. By the way you are located in Germany if I am not mistaken, right? Actually my RMA department is the one in Hamburg (I am located in Munich for the moment). Razer collaborates with a computer IT store over there, I've read the bad comments on google for this store but I would never expect this. Anyways, I am curious to see what is next.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

M-S-Goh, that is annoying. i hope you get it. I believe that I might be making a record here, regarding how many times you can RMA with razer support :-p

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

Update: So tomorrow I got back my unit after sending it for repair for the THIRD time. They informed me that they replaced the screen for the second time and I've noticed that they have also updated the bios firmware to v1.05. Thus, I was eager to test whether the issues has been fixed. So I recorded the following video, do you believe that it is fixed (hint maximize your volume)? I do not know but except in the Uni-directional mode in the Realtek Audio Console I can still hear it (when I am using linux though it is always noticeable since apparently it is not applying any sound effects). To be honest I am feeling a bit of tired with all this back and forth. It is more than two months that I am fighting to solve this issue, where the majority of this time I was not able to use my machine (also in two months from now actually the warranty will expire, funny enough someone would say ohh you still have plenty of time to waste until the warranty expires :stuck_out_tongue_winking_eye_

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

Thanks iDATUS, appreciated. For the engineers sure you asked to replace something but then you need to check whether this solved the issue or not, there should be some responsible for that. You do not replace something and then you guess that everything is fine, and lets say the first time it might be overlooked, I agree that it might happen, what about the second time? The worse thing is that this is my working machine which I couldn't use for a full month overall due to shipments/repair time, etc. and now I am back to 0. Anyways, lets see.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

Thanks a lot iDATUS, nope in your recording there isn't such a noise in the background. This is how it should be. I do not know what else to do. I got back my unit yesterday from the second time that I've sent it for repair, after I found out that the problems was still there I have contacted them straight away and I am waiting for the support to come back to me (they told me in 24h). I have sent them a clear description how to reproduce the problem both written and with videos and both times they are sending me back the unit with the same issue. This is ridiculous, really poor support. I wonder what their repairing engineers are doing, they are not seeing the reports, they do not test the machine before they ship it back? Go figure, I was aware of the razer support issues but seriously this is in another level.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

I tried all the options in the Microphone Effects, still there. In some less intense, is others more. Can you test again whether you have it or not (as I said try to increase the volume to max when you playback the recorded audio). Also if others are watching this thread, I would appreciate if they can provide some feedback regarding their blades.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

You have told me that you have tried it and you didn't have this noise (I am not sure though whether you have maximized the volume when you were trying it, because sometimes in low volume it might not be audible). Yes, I have sent it twice. They even have replaced my screen the first time, that makes me think that it might be a generic hardware failure.

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3 years ago
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ttsesm
posted in Systems

Do you guys get this in your blades as well?

Hi iDATUS, sure I know that. We had the same discussion some time ago if you remember. My point here and what I am trying to find out is whether this is something generic (generic hardware failure) or I am the only one having this affect. Because if you ask me this shouldn't be happening and after two months being in contact with the support and "sending in" twice my unit for repair, the noise is still there.

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3 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

Thanks @iDATUS, appreciate it. Yes, the background noise that you got is normal. Let's see, I am awaiting the response from support for the moment.

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

Thanks, did you also try the "Breathing" or only the full on?

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

Actually it would be interesting to know where is the microphone located in regards to the logo LED, is it on the top of the screen next to the camera or somewhere else, do you by any chance know?

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

Yup, could be. However, there is the question regarding how many people use "Breathing" for the logo light toggle so the problem could be there but since they did not use this option it does not show up. Regarding the shielding guess that could be one case but it could also be how much current they pass through the cable (they might need to increase/decrease). Honestly I do not know, I reported it to the support and awaiting for their response, let's see.

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

It would be interesting to see if others get this noise if they activate the logo light to "Breathing" through synapse.

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

ok @iDATUS I found the cause of the noise (accidentally though, but found it). So the noise starts once I set the the logo toggle to "Breathing" (and that's why the noise was periodic, coming and leaving, it was synchronizing with the logo light toggling on/off) in synapse. It seems that if I set it to static or off it only sounds once (when the option is selected), when the light is activated/deactivated, and not again. If I am guessing correctly it could be the current that causes this whining when it goes through the cable in order to activate the LED at the logo, but it could also be some bug that might needs some fixing. I will report it to the support and see what they will say.

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

@iDATUS I did not replied so far since two days now everything works fine (I do not know how/why) but no noise at the microphone anymore since the last time that I've written here. Could be some software update or something I noticed quite a few the last days. Anyways for now no problem.

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

Yes the noise is there despite the mic is on/off (but it becomes a real problem because when I need to use the mic it amplifies the effect, so while I am talking to people they hear this whining noise in the background together with my voice which of course is disturbing). I will try what you are saying once I reboot on Windows (currently I am working on Linux, where the problem is also showing up, also when the cpu is iddle and not applying any disk usage, it is ssd anyways).

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4 years ago
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ttsesm
posted in Systems

strange high pitch whining noise on the background

To me it seems that mic is auto echoing or something (could be a possibility that there is some coil whine from something that is close to the internal mic and there you have it), in any case disabling/muting/turning the level down on the mic did not help, if I put close my ear I can still hear it buzzing. I will contact the support again, and lets see.

19
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4 years ago

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