Replies posted by CaptErd | Razer Insider

Replies posted by CaptErd

9 Replies

C
CaptErdInsider Mini
asked in Razer Support

Razer Blackshark v2 THX Spatial Audio, Equalizer, Mic Settings, Bad sound problem

thanks for superior support here :)

1
C
4 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Still there is no improvement almost 2 month???Shame on RAZER

298
A
22 days ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

20231207 update does not work too. All the same. Drivers seems generic driver. Sound and microphone is garbage.

118
R
1 month ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

20231207 update does not work too. All the same. Drivers seems generic driver. Sound and microphone is garbage.

298
A
22 days ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

same problem exist on razer blackshark v2.

118
R
1 month ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

razer blackshark v2 thx, equalizer etc. still does not work. Is there any razer official checking here?

298
A
22 days ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver. Issues: 1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11 2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing 3. EQ does not apply 4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue 5. Manually applying the correct driver from Windows Device Manger does not work Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.     Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.   Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however s

118
R
1 month ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Blackshark v2 still does not work correctly. Sounds are bad, mic sound is very bad like 5$ headphone. Last update received 20231116.Deleted and reinstalled synapse and drivers nothing changed.

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

THX still doesn't work EQ doesn't work Haptic doesn't work bass boost doesn't work I have to re-plug the dongle after switching form speaker to headphone to initialize the Kraken v3 Pro Basicly, it's a $ 300 piece of sh*t same with blackshark v2. It does not work correctly even after update 20231116

298
A
22 days ago

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