Replies posted by Keba101 | Razer Insider

Replies posted by Keba101

8 Replies

Yunox
YunoxInsider
posted in Razer Support

Razer Basilisk Ultimate doesn't work with newest Synapse Update

It might be a problem with the dongle and not the YunoxI manually updated the firmware of my ultimate but it wont work. It keeps disconnecting. I also reinstalled synapse but the Problem remains. Legacy is already installed but only for my headset that still uses synapse 2. Normally my Basilisk Ultimate is connected via the dongle which is hooked into the dock and connected via the original USB Cable with my PC. But now I have to connect my Basilisk directly via Cable. I hope an official can help It might be a problem with the dongle and not the actual mouse. Did you launch the manual firmware update with the mouse connected to the dongle? If you had it connected wired it might not have updated the dongle firmware (If it does. I did the update completely wirelessly.) But i've been abusing my Basilisk ultimate for like 3 years. I hope they can help you if nothing else works.

8
Yunox
1 year ago
S
SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

SuaveCroutonThat advice is actually harmful. If you uninstall your mouse's drivers you will not be able to reinstall the drivers like you should be able to. The result is that you basically end up bricking your mouse. Again, that were paying $160 to be testers is bonkers to me I'm hoping the new mouse will install drivers on my PC and i can continue using it. I really enjoy the mouse though. But yeah this is dumb. How did this EVER get past QC? I adore razor mice and they feel great. Ever since Logitech launched G-hub (god i could rant about that) i've been using pretty much razor restricted mice. But god this is awful. If I'm too bored i'll reinstall windows on my PC., Its due for that anyways after the upgrade has left some things wierd. I need my yearly windows reinstall. If i do and it works i'll post it here. But if you like the mouse and your PC doesn't have bluetooth Asus has a $20 dongle you can get. Works great. I got if for my headphones on PC but yeah. The bluetooth featur

11
Razer.Zionzedd
1 year ago
S
SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

SuaveCroutonI contacted support and they told me I'd have to wait for a replacement dongle, but they don't have any idea when replacement dongles will actually be made. So I've been told to use the mouse wired until they do make some. It's a huge joke of course, that this is what I have to put up with for $160. I just went to Best Buy and exchanged it for a new one. And guess what? This dongle was dead right out of the box. Plugged it in, it recognized it once for about 5 seconds, and then the dongle died and totally stopped working. It seems like Best Buy has an entire bad of Basilisk dongles. Pathetic. And I'm supposed to pay another $70 for a wireless charging dock after all this? Lmao. I paid 20$ for an Asus bluetooth dongle from bestbuy to use my headphones with my pc a bit. The mouse works flawlessly via bluetooth. What I don't understand is even if i hook the mouse up wired it still doesn't register in device manager or on synapse. I'm so confused. But on my laptop I don't have

11
Razer.Zionzedd
1 year ago
Yunox
YunoxInsider
posted in Razer Support

Razer Basilisk Ultimate doesn't work with newest Synapse Update

My razor basilisk ultimate works just fine on the newest synapse. I've had to continue use it with all of my problems with the Basilisk V3 pro. Dunno mine works just fine. Still using the standard dongle hooked into the dock. Works without the dock as well. You can install the v2 legacy version of synapse and see if that helps. There is also a downloadable driver for the basilisk ultimate that i installed before trying to use it again and it works just fine with synapse 3. Hope this helps.

8
Yunox
1 year ago
S
SuaveCroutonInsider Mini
posted in Razer Support

Razer Basilisk V3 Pro suddenly stopped working in 2.4 GHz mode

I'm confused because i made a post detailing my issues with this yesterday and have not gotten any comment or support yet. 1. Do not uninstall the drivers per the instructions for trouble shooting on Razer's website. They will NOT reinstall no matter what you do from the mouse. The dongle is fairly unreliable and cuts out horribly. Before i uninstalled the drivers my PC would pick up the mouse when it was plugged in and now it does not. 2. I purchased a bluetooth USB dongle for my desktop PC yesterday and the mouse works flawlessly with it on my PC. It gets picked up in device manager as a mouse and Synapse registers it too. So this gives me reason to believe that the dongle is the problem just like everyone else has said on Best buys' reviews. I'm not entirely sure why my mouse won't pick up or register on synapse or device manager when using it hooked to the PC or when the wireless reciever does work intermittently. My laptop registers it just fine when hooked up via cable / blue

11
Razer.Zionzedd
1 year ago
K
Keba101
posted in Razer Support

Basilisk V3 Pro won't install driver / won't synapse

Update: Bluetooth dongle came in. My desktop PC will pick up, discover the mouse, and have a driver installed when using it via blue tooth. Even after hooking it up using bluetooth if i try to directly connect it to my PC with a cable it won't show up. Would definitely love some help from tech services.

3
Razer.Zionzedd
1 year ago
K
Keba101
posted in Razer Support

Basilisk V3 Pro won't install driver / won't synapse

ordered a bluetooth dongle for my PC and will see if that fixes any known issues. I'm really sad because I really like the mouse. The bluetooth worked on my laptop and enabled me to install the driver. Hopefully this will do the same for my desktop. I have the wireless charging station on the way and am going to be upset if i end up having to return like 220$ worth of stuff. :\\

3
Razer.Zionzedd
1 year ago
dekades
dekadesCommunity Cowboy
posted in Mice and Surfaces

BASILISK V3 PRO | Our Most Advanced Gaming Mouse Yet

Bought mine 2 days ago and I'm already have a slew of problems: The wireless dongle is hit or miss half of the time it doesn't register, the drivers on my windows 11 PC refuses to download and since it won't download synapse can't pick up the device rendering any customizable features worthless. It works on my laptop but not my PC. It originally worked on my PC, however, after following their tutorial and uninstalling the drivers to reacquire them my PC refuses to reacquire the mouse driver making this effectively worthless. I was so happy to finally upgrade my heavily used basilisk ultimate too only to find it doesn't make use of the charging dock at all but have to order a brand new one. I've spent the last 3 hours trying to make my mouse work with my PC again but there's no way to even get my PC to register that its even hooked up. sigh.

42
takeoverurmemes
1 year ago

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