Replies posted by ObiBenBinomi | Razer Insider

Replies posted by ObiBenBinomi

3 Replies

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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

dcarpenter85Hi there, I already have a ticket in with Razer support regarding this issue. It is looking to be a Synapse bug. They are working with the engineering team to duplicate the problem and implement a fix. I have the exact same issue. RGB works fine, but as soon as I take the mouse off the charging dock, both go to breathing mode. Turning the mouse off and on again helps. Could you please let me know if you get any news from the support team? Thanks a lot!

138
ThomasCircle
9 days ago
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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Razer.Speedcr0ssI recommend submitting a case by clicking this link so our Support Team can see how many users are affected. Otherwise, send me a PM so I can help you start a support ticket. You're right, I'm sorry. I opened two support tickets (since I have both problems mentioned here) at the German speaking support page. Thanks for the reminder.

138
ThomasCircle
9 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

@Razer.Speedcr0ss and everybody else: I talked to the support team about my Basilisk V3Pro and the new mouse dock. I have the same issues as you guys have: 1. The dock doesn't turn off when I shutdown my computer. The dock is on an externally powered USB hub. If I connect it directly to the PC it turns off... but the mouse obviously doesn't load anymore, which is not acceptable IMHO. 2. The mouse keeps pulsating when I take it off the dock and doesn't go back to its defined lighting mode. Now, both cases are done now and support wants to exchange both devices. I don't know... to me this still looks like a software problem. Otherwise both devices would be defect? And the devices of everybody else here? I'm kind of hesitating to exhance them both since they work flawlessly otherwise. Does anybody of you guys have similar information / responses?

138
ThomasCircle
9 days ago

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