Replies posted by ilpsxnus | Razer Insider

Replies posted by ilpsxnus

7 Replies

I
ilpsxnus
posted in Razer Support

BW Elite Volume Dial Issues, Support not Forthcoming

It's an issue with the rotary encoder, not the switch. In the end I found Razer's appointed support partner in my country. I walked in, handed them my keyboard, told them my problem, and after 5 minutes they gave me a BNIB TE. Razer support was of absolutely no help. The best they could muster was "try asking the store you got it from for an exchange" and that was after 3 weeks of raising the RMA request. Makes you wonder why they couldn't have just given me the local support contact right from the get go.

7
Razer.Caziel
4 years ago
I
ilpsxnus
posted in Razer Support

BW Elite Volume Dial Issues, Support not Forthcoming

SliceofBytesCan you at least provide us with details on the issue. What is the problem here, if it's hardware what is it? A bad switch? Are you trolling? The issue is the in the original post. GTFO.

7
Razer.Caziel
4 years ago
S
SilverWeapon666
posted in Keyboards

My Blackwidow Elite Problem

J-PukUsually this is a hardware failure. To check if its software related try the basics things like: - Reinstall drivers - Reinstall synapse - hold FN and plug the keyboard back in - does it happen on a diff PC? Tried all of that and it made no difference. I held the FN key down while reconnecting the keyboard to my PC and it acted as if it were dead - no lights, no keystrokes registered. What is that supposed to do?

8
Kenserky
4 years ago
S
SilverWeapon666
posted in Keyboards

My Blackwidow Elite Problem

I have the exact same problem. The volume overlay will randomly pop up and the volume will jump up/down erratically - I noticed it actually corresponds to the mouse movement (wired Viper). Compounding this issue is the problem with the volume dial that I've been seeing more and more of in the support forums. Adjusting the volume by turning the dial also causes the volume to jump up/down erratically as well. This seems to be a hardware issue because this behavior persists with or without Synapse, and even when plugged into another computer (fresh build without Synapse). I discovered that turning the dial either way results in the keyboard sending BOTH volume up AND volume down signals to the operating system AT THE SAME TIME. I've initiated an RMA and I suggest you do the same.

8
Kenserky
4 years ago
N
Neozgred
posted in Razer Support

Synapse 3 not reconizing devices under Windows 7.

LucasFurJust wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work. --- didnt know that this was a fix with a non-wall-plug device. unplugging looses connection and synapse can re-find it when you re-plug in. something about updateing the keyobard after updating synapse. This is ambiguous. Are you saying disconnecting and reconnecting your keyboard resolved your issue? Keyboards draw power from the PC via USB and not from the wall-plug.

25
SphyreX
5 years ago
B
Being_Parzival
posted in Razer Support

Razer Blackwidow Elite Keeps Disconnecting

Also, where can I find the previous version of Synapse 3 that works? At least provide a known working alternative.

4
R
5 years ago
B
Being_Parzival
posted in Razer Support

Razer Blackwidow Elite Keeps Disconnecting

Same problem - BW Elite keeps disconnecting and reconnecting non-stop until Synapse and Central are killed. Uninstalling and reinstalling Synape did not solve the issue. I had ZERO problems with the previous Synapse release. You'd think these updates are meant to fix things and not break your products. WTH is your testing/QA team doing?

4
R
5 years ago

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