Replies posted by Zestje | Razer Insider

Replies posted by Zestje

6 Replies

K
Kiran37rus
posted in Razer Synapse

Trouble with volume control in Razer Synapse 3.0

@DingyDungeonloadleet856: I'm glad it worked for you too! And also thank you for posting your experience as well!

23
DeathRaven84
3 days ago
K
Kiran37rus
posted in Razer Synapse

Trouble with volume control in Razer Synapse 3.0

Hello everyone, I wanted to let you know that the problem seems to have been fixed. After testing according to several procedures from support (which I already tested before) the scroll wheel started working again. I suspect it has something to do with the latest update: Copied from my reply to support: When I wanted to uninstall Synapse before running the cleanup tool, the installer showed me that there was an update for Synapse available. This confused me, because I did not get an update notification from Synapse. So I aborted the uninstall and had Synapse check for updates, which it did not find! I then uninstalled Synapse anyway, ran the cleanup tool and reinstalled it. After installation I had Synapse check for updates again, which it did find and I installed. I'm currently running Synapse 3.7.1209.121307. Then I tested and found that the scroll wheel was working! Nevertheless I wanted to inform you about the inconsistency with Synapse offering or not offering updates. I'm post

23
DeathRaven84
3 days ago
K
Kiran37rus
posted in Razer Synapse

Trouble with volume control in Razer Synapse 3.0

Just a quick update: Support contacted me back to ask for additional information. I did some testing and found that with the test account provided by support initially the wheel was working, but after a reboot it was no longer working. After switching between accounts and rebooting multiple times it stopped working altogether. So this is definitely some software related issue that I think has something to do with the way accounts are handled. I'll let you know when I get more feedback from support.

23
DeathRaven84
3 days ago
K
Kiran37rus
posted in Razer Synapse

Trouble with volume control in Razer Synapse 3.0

I'm running Windows 10 22H2 Build. 19045.2364 and having the issue.

23
DeathRaven84
3 days ago
K
Kiran37rus
posted in Razer Synapse

Trouble with volume control in Razer Synapse 3.0

Dear Razer.Speedcr0ss, I tried resetting the keyboard but it did not resolve the issue, so submitted a support request and provided the logs and additional information to investigate the issue. The incident number is 221230-001081. I hope this helps to find a solution soon!

23
DeathRaven84
3 days ago
K
Kiran37rus
posted in Razer Synapse

Trouble with volume control in Razer Synapse 3.0

I have the exact same issue and need a fix ASAP please! One of the main reasons I recently bought this keyboard is this volume scroll wheel!

23
DeathRaven84
3 days ago

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