Replies posted by m_binks | Razer Insider

Replies posted by m_binks

6 Replies

PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

This was resolved by a software update; you'll probably be best off to start a new thread for your issue.

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

[...] Perhaps someone has the opportunity to try how the Razer Naga V2 Pro behaves on the fresh new Win10? Perhaps this operating system will not have such a problem. My pet theory is that something weird happens during the mouse firmware update; perhaps specifically related to a new mouse being firmware flashed immediately, rather than used with a prior version and later updated (but really this is just a guess).I brought the mouse to a fully new computer (from Win11 to Win10) and the problem remained; I would be interested to see if a brand-new Naga V2 Pro exhibited the same problems on both those computers (ideally with old firmware). 

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

Last reply I’ve gotten was a few days ago and the support told me, I am supposed to wait until they update the software/ give me an update on the whole case. I sent them many logs so now, we can only hope for them to try to fix the issue with their next synapse version but… well, this has been an issue for many users for over a year already. I am patient but I might just return the mouse as I bought it mid january 2023. Buying a mouse for 200 euro and the main feature doesn’t even work lol... Yep, I just returned mine. Weeks of troubleshooting and no effective resolution. Hope they fix it some day. 

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I have a Razer Naga Pro. Not a V2. Having the same problem. And I definitely didn't have this problem before. Must be a software issue. If I close all apps bottom right and open up Synapse again it works for a while. O can select another profile but later it will be stuck on loading again. The selected profile still works though. That's my workaround currently. I’ve also got a “v1” and a v2 - my v1 is working great, in the same setup where my V2 is borked.  Your problem might be something else?

54
M
2 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I’m getting the exact behaviour with my Razer Naga V2 Pro.  I’ve also noticed that the issue seems to involve dealing with any profile with a macro.   I went through the whole support process; and in the end my logs were apparently submitted to the developers, and I should wait for a software update that may come some day.  I’m not even sure they can reproduce the problem. 

54
M
2 months ago
M
MiraNyxx
posted in Razer Support

[Potential Bug?] Cycle Up/Down Scroll Stages Not Working with Onboard Profiles

I think I’m getting the same issues as other people in the thread - it seems like I can’t save profiles onto my Naga V2 Pro.  My attempts lead to a spinning ‘loading’ style icon on the “Customize” page, and the profiles never seem to make it onto the device:  Synapse app: 3.8.228.22313Naga V2 Pro: 1.01.00

7
D
6 months ago

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