Replies posted by davegrey | Razer Insider

Replies posted by davegrey

4 Replies

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polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Here is the latest in their lack of helpful responses - effectively saying this is working the way it should and they are not going to do anything about it: Thank you for patiently waiting.  As advised by our Internal Team, this is currently an expected behavior. We completely understand that this is unusual behavior considering the option in Synapse, however, rest assured that as long as the unit is working perfectly with its functions, there is nothing to worry about. We greatly appreciate the feedback and we are taking note of it for future reference. It would be best to keep your Razer Synapse up to date and check in with our Razer Support website for any possible future updates.

138
ThomasCircle
19 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

That’s what they’re saying, attaching a new response which also ignores the issue. I did point them to this thread as well which they did not acknowledge: We hope you are well and safe. My name is Dennis one of the senior technical advisors for Razer. We are sorry to hear about your concern with the mouse dock pro that does not turn off even if you have already turned off your computer. What we meant regarding the expected behavior is that being that it is a dock pro for charging, the computer's USB ports provide power delivery even when it is turned off as long as it is connected to a power source. You have the option to turn off this feature within your PC's USB settings. Here are some of the steps that you can try.  1. Open the Control Panel.2. Find Power Options.3. Click on Change Power Plan/Settings.4. Click Advanced Power Settings.5. Find USB Settings - disable both boxes here.6. Save and close. Or the following steps.Navigate to Control Panel > Hardware > Power Options &gt

138
ThomasCircle
19 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I know others have gone through this, but just adding an update. I wanted an open ticket on this issue for tracking purposes, and I am also on my second mouse dock pro with this same behavior so I continue to be increasingly annoyed by this problem and the lack of responses. Just for visibility, I am using an entirely Razer hardware setup (blade 14 2022, raptor, thunderbolt 4 hub, mouse dock pro, naga v2 pro, etc. For testing, this was with the mouse dock directly connected to laptop.) First agent said it was possibly a hardware defect and offered to setup an RMA to replace it. I asked instead for it to be escalated, as it is not a hardware issue. They had me send my synapse logs and msinfo data. This was the response from tier 2 support. This is Irish from the Razer Escalations Team. I am sorry to hear that the Mouse Dock Pro is not turning off even if the PC is off. Rest assured, I will do all that I can to help.   Please be advised that this is expected behavior if the port

138
ThomasCircle
19 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Same problem, would love to see this issue resolved though it seems to be a low priority vs social media advertising and bringing back the Sneki Snake hoodie. 😡

138
ThomasCircle
19 days ago

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