Replies posted by Wyvyrn | Razer Insider

Replies posted by Wyvyrn

4 Replies

P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Thank you, davegrey.I must believe they knew the Mouse Dock Pro would have this particular lack of response to the software before they released it, and that if it was possible to change the behavior, they would simply do so instead of being intractable.Perhaps lawyers are involved in their position.

138
ThomasCircle
19 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Perhaps we have a fundamental misunderstanding here.  We do not want the Mouse Dock Pro to shut off when the computer is off.  If that happened, we would not be able to charge the mouse.We want this check box to work, as it does with other Razer devices.If the only way to switch off the lighting when the display is turned off is to disable USB charging power, there is no need for that check box, as it has no function.  It makes as much sense as “Switch off lighting when the power is cut off.” The first step in fixing a problem is to acknowledge that there is one.

138
ThomasCircle
19 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

Products Basilisk V3 Pro and Charging Pad Chroma work as intended, which is to shut the lighting off when the screen shuts off and the appropriate Razer Synapse box is checked,  USB charging when the computer is off notwithstanding.Product Mouse Dock Pro also works as intended, which is to not shut off when the screen shuts off when the computer is providing USB charging, despite having exactly the same “ Switch Off Lighting” configuration screen and check box in the Razer Synapse software.That is their “expected behavior.“Is that a fair summary?

138
ThomasCircle
19 days ago
P
polyOldSilver348
posted in Razer Synapse

Razer Mouse Dock Pro Synapse Lighting Bug

I just bought the Basilisk Pro and the Mouse Dock Pro and it does not seem to me that the issue has been addressed.  I have the same problem. If I tell my automobile dealer that my automatic headlights do not shut off, it would be completely unacceptable for them to disable my headlights. I expected better from Razer. Edit for clarification:  I do not use a hub.  My laptop provides charge power to the USB ports when it’s off.  The Mouse Dock Pro is connected to a Thunderbolt port.

138
ThomasCircle
19 days ago

Badges

View More
CookiesCookie settings