Replies posted by Wxzu2017 | Razer Insider

Replies posted by Wxzu2017

7 Replies

Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Hey, They sent a message 3 days ago “We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.” And their final solution is that formatting the PC. (Even though I already told them I tried with Windows 11 & freshly formatted Windows 10) Time to say good bye.

35
lolination
6 hours ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Hey, I am still talking with them for 7 days. They are putting an effort to resolve it but most of the things they recommend is that the methods which I use already and mentioned in this topic. I also mentioned them about you guys are facing the same issue. I hope it can fixed somehow. I will update if they solve it.

35
lolination
6 hours ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Its been 13 days since I created this topic and 9 days since my support ticket has been created but nothing.. not a single soul on razer team has a solution for it. I did not hear from the support team after I provided more details for the ticket. Probably they will reply as something like provide this provide that also. PS: they even wanted the proof of purchase for a synapse error. Probably this was my last purchase of a Razer product   

35
lolination
6 hours ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Since I did not get any reply from Zionzedd through PM, can any other Razer Support Member assist me  about the issue?  I can share the logfiles if it helps.  Or can anybody assist me about how to create a support ticket? 

35
lolination
6 hours ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

I managed to install synapse again through cortex → razer central but my problem which I mentioned in my first post persist.

35
lolination
6 hours ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Try clean reinstall with below steps: Uninstall Synapse Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers Then restart your PC After reboot install Synapse again (as administrator). Also check if you have Riot Vanguard anti-cheat software on your PC (it’s bundled with Valorant for eg.). If yes - then this might be the problem, after uninstalling this and restarting PC your headset should be available in synapse again.  Firstly, thank you for your answer and time, but unfortunately it did not help and now I got another issue.When I try to instaLl Synapse 3.0 I get an error. I shared an image below.   I do not have any Riot software on my system.  Hi @Wxzu2017,   Thanks for bring your concern to our attention. If the problem persists even after you perform clean installation of the Synapse app, please gather the Synapse logs by following the steps here and use Google Drive to share them with me through PM. I will kickstart a support ticket to h

35
lolination
6 hours ago
D
Dodox.0Insider Mini
asked in Razer Synapse

Error code 1603

Hey,Did you find any solution for this?

3
A
6 months ago

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